Shannon Rapier
Gainesville,GA
Summary
Results-driven program leader with over 6 years of experience in effectively managing and executing complex projects. Proven expertise in program leadership, strategic planning, and cross-functional collaboration. Adept at guiding teams to achieve organizational objectives and delivering high-impact results on time and within budget. Known for implementing innovative solutions, optimizing processes, and fostering a culture of continuous improvement. Strong communication and interpersonal skills, with a track record of building and maintaining productive relationships with stakeholders at all levels. Seeking an opportunity to leverage my skills and experience to drive success in a dynamic and challenging environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Safe Home Manager
Frontline Response - Anti-Trafficking Department
Atlanta, GA
08.2021 - Current
- Serve as liaison between residential staff and Department Director - advocate, enforce policy, encourage unified vision and philosophy of ministry, empower, and communicate needs.
- Manage internal hiring, onboarding and training for safe home staff.
- Assist in coordination of and creative input for staff meetings as well as team goals.
- Manage safe home facilities and overall site needs, with assistance from Frontline Operations staff.
- Maintain residential databases for client and provide reports.
- Foster professional relationships to promote collaboration and community resources, while implementing and maintaining MOU's with partners.
- Create and maintain policies and procedures for anti-trafficking department.
- Partner with institute for Shelter care teaching organizations how to open and operate a crisis stabilization homes
- Oversee a team of 20+ employees
- Operating and maintaining a budget for the Safe Home including grant reports
- Oversee programming and protocol for daily safe home operations.
- Coordinate immediate intervention and direction in crisis situations.
- Collect input on the efficacy of household operations and performance of house staff.
- Assist with development and implementation of trauma-informed environment and program model.
- Maintain regular communication regarding status of staff self-care and healthiness. Provide mentoring, encouragement and resources as needed.
- Enforce and implement Frontline Response staff policies for SH staff.
- Oversee and maintain safe home staff schedules, timesheets, and PTO
- Resolved concerns regarding staff, residents, and care to maintain standards throughout the safe home.
Certified Addiction Drug Counselor
Frontline Response - Anti-Trafficking Department
Atlanta, GA
10.2019 - Current
- Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills and community resources
- Identified treatment goals based on individual diagnosis and history
- Organized treatment projects that focused on problem solving skills and creative thinking
- Collected urine samples from clients to test for substances
- Created agendas and communication materials for team meetings
- Supported and counseled clients with drug and alcohol addiction.
Care Coordinator
Frontline Response - Anti-Trafficking Department
Atlanta, GA
01.2019 - 08.2021
- Maintains responsibility for the oversight of Safe Home weekly resident activities, including meal planning, group classes, and daily schedule
- Teaches daily therapeutic/life-skills classes with a crisis stabilization focus
- Manages the implementation of weekly program themes and corresponding activities.
- Created a safe and healthy environment to encourage positive changes in the beliefs, attitudes, and values of Safe Home residents
- Worked as part of the care team providing insight to resident care.
- Provides leadership with volunteer activities and schedule in the home - including seasonal activities, outings, and off-site activities
- Communication between residents facilitating groups
Peer Support Specialist
Frontline Response
Atlanta, GA
03.2018 - 12.2018
- Actively listened and responded empathetically when interacting with clients.
- Adhered to applicable laws, regulations, policies, procedures, standards, and guidelines.
- Led support groups and facilitated one-on-one meetings with struggling individuals.
- Counseled clients physical, mental factors impacting personal success.
- Instilled hope by promoting positive self-disclosure and actively listening to client needs.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Assisted others through dynamic relationships built on trust and utilized effective listening and interpersonal skills.
- Completed detailed documentation of sessions, patient notes and recommendations.
- Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
- Collaborated with multidisciplinary teams to ensure continuity of care for clients.
Education
Associate of Arts -
Southwest Bible College And Seminary
Humble, TX06-2018
GED -
North Metro Technical College
Acworth, GA10-2012
Bachelor of Arts - Human Services
University of North Georgia
Dahlonega, GASkills
- Budget Management
- Crisis Intervention
- Staff Training
- Emergency Response
- Property Management
- Event Oversight
- Employee Scheduling
- Defining treatment objectives
- Strong written and verbal communication
- Creating and implementing policies and procedures
- Ability to establish rapport and communicate well with a variety of personalities
- Ability to coordinate services and program activities
- Ability to connect with community agencies and use community resources effectively
- Ability to maintain records, prepare reports, and compose correspondence
- Ability to motivate others
- Proven ability to design, implement, and oversee comprehensive training for diverse teams
Certification
- Certified Peer Support Specialist (CARES) with Georgia Counsel on Substance Abuse - July 2017
- Certified Peer Specialist for Addictive Disease (CPS-AD) with Georgia Counsel on Substance Abuse - August 2017
- National Certified Peer Recovery Support Specialist (NCPRSS) with the National Certification Commission for Addiction Professionals - April 2018
- Certified Addiction Drug Counselor (CADC) with the Alcohol and Drug Board of Georgia - October 2019
References
Brandy Zachariah
740-972-9444
Mel Meyer
443-974-3126
Timeline
Safe Home Manager
Frontline Response - Anti-Trafficking Department
08.2021 - Current
Certified Addiction Drug Counselor
Frontline Response - Anti-Trafficking Department
10.2019 - Current
Care Coordinator
Frontline Response - Anti-Trafficking Department
01.2019 - 08.2021
Peer Support Specialist
Frontline Response
03.2018 - 12.2018
Associate of Arts -
Southwest Bible College And Seminary
GED -
North Metro Technical College
Bachelor of Arts - Human Services
University of North Georgia
- Certified Peer Support Specialist (CARES) with Georgia Counsel on Substance Abuse - July 2017
- Certified Peer Specialist for Addictive Disease (CPS-AD) with Georgia Counsel on Substance Abuse - August 2017
- National Certified Peer Recovery Support Specialist (NCPRSS) with the National Certification Commission for Addiction Professionals - April 2018
- Certified Addiction Drug Counselor (CADC) with the Alcohol and Drug Board of Georgia - October 2019
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