Shannon R Billiot
Lockport,USA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in the financial services industry and currently working on my Insurance Adjuster's License. Commended for my analytical skills, problem-solving abilities and knowledge of risk management principles.
Overview
24
24
years of professional experience
Work History
Fraud Analyst
Global Payments-TSYS
Remote
10.2023 - Current
- Accept inbound calls
- Investigate potential fraudulent transactions, account changes and recent history to determine if a fraud claim is necessary
- Identify potential fraudulent callers, complete all verification information and submit reports of suspicious activity to the management team
- Participate in coaching and strive for excellence in all areas
- Complete Fraud Claims when necessary, based on company policy guidelines
Business Account Executive
Comcast Cable Communications
Houma, LA
10.2012 - 10.2013
- Developed and implemented strategies for customer retention and growth
- Negotiated contracts with new accounts, ensuring favorable terms and conditions
- Maintained relationships with existing customers through regular follow-up calls and visits
- Analyzed competitor pricing structures to identify opportunities for improvement
- Prepared detailed reports summarizing customer interactions and progress made towards goals
Administrative Assistant
Bearcom Wireless
Garland, TX
04.2008 - 04.2009
- Provided administrative support to the Director of Rental Sales, Account Executives and branches with a focus on streamlining and improving procedures
- Assisted with the planning of special events, provided cost estimates, and completed contracts
- Processed invoices for payment using accounting software applications
- Prepared expense reports on behalf of executives in accordance with company policies and procedures
Sr. Personal Financial Representative
Washington Mutual Bank
Dallas, TX
10.2000 - 10.2006
- Analyzed customer needs and recommended appropriate products and services
- Analyzed financial data including income, assets and liabilities to determine loan feasibility
- Reviewed appraisals to ensure accuracy and completeness prior to submission to underwriting department
- Complied applications and paperwork and double-checked for accuracy
- Ensured compliance with federal and state lending regulations
Education
Some College (No Degree) - Criminal Justice
Skills
- Effective Communication
- Proficient in Microsoft Office
- Transaction review
- Fraud prevention
- Account information review
- Fraud patterns
Timeline
Fraud Analyst - Global Payments-TSYS
10.2023 - Current
Business Account Executive - Comcast Cable Communications
10.2012 - 10.2013
Administrative Assistant - Bearcom Wireless
04.2008 - 04.2009
Sr. Personal Financial Representative - Washington Mutual Bank
10.2000 - 10.2006
Diablo Valley College - Some College (No Degree), Criminal Justice
Similar Profiles
Andre JohnsonAndre Johnson
Lead Print Machine Operator at Global Payments TSYSLead Print Machine Operator at Global Payments TSYS
Tim DavisTim Davis
Mainframe Consultant at Global Payments/TSYSMainframe Consultant at Global Payments/TSYS
Pratiksha Sannaveerappa ManjunathappaPratiksha Sannaveerappa Manjunathappa
Customer Service Representative at Global Payments - TSYS Managed ServicesCustomer Service Representative at Global Payments - TSYS Managed Services
Kevin Bender SrKevin Bender Sr
Senior Store Asset Protection Leader at Rite AidSenior Store Asset Protection Leader at Rite Aid
Christine WisemanChristine Wiseman
Court Assistant at Niagara County Public Defender’s OfficeCourt Assistant at Niagara County Public Defender’s Office