SHANNON REARDON
Charlestown,IN
Summary
Detailed-oriented and knowledgeable certified medical assistant with 15 years experience in fast-paced family practice setting. High level of proficiency in electronic medical records and informational systems that will allow efficient communication and documentation. Strong organizational, administrative, and verbal skills with the ability to multi-task under tight time line. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Highly skilled in assisting physicians and nurse practitioners with wide range of bedside procedures.
Qualified Medical Assistant with background in assisting healthcare professionals and providing patient care. Skilled in clinical procedures and medical administration, contributing to improved patient outcomes. Demonstrated ability in patient communication and maintaining medical records efficiently.
Overview
19
19
years of professional experience
Work History
Receptionist
Smith Family Dentistry
08.2025 - Current
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Certified Medical Assistant
The Pain Institute
03.2020 - 08.2025
- Administered medications and injections, ensuring adherence to safety protocols and patient care standards.
- Assisted in patient examinations, documenting vital signs and medical histories accurately.
- Coordinated patient scheduling and follow-up appointments to optimize clinic workflow.
- Educated patients on treatment plans, medication usage, and preventive health measures.
- Trained new staff on clinical procedures, enhancing team performance and service quality.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Taught patients about medications, procedures, and care plan instructions.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Restaurant Owner
Flippin Pancakes
08.2017 - 08.2022
- Incorporated, leased, renovated, supplied, and currently own Flippin pancakes, a successful breakfast and lunch restaurant
- Handle daily cash records, bank deposits, and bookkeeping
- Manage weekly vendor accounts, business expenses, and supply orders
- In charge of staff recruitment, interviewing, hiring, training, and performance evaluation
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance
Certified Medical Assistant
American Health Network
02.2007 - 07.2017
- Communicate clearly and effectively with patients to verify information, determine purpose of visit and record medical history
- Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
- Conduct preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy
- Assist with routine checks and diagnostic testing by collecting and processing specimens
- Sanitized, restocked and organized exam rooms and medical equipment
Education
Certification - Medical Assistant
05.2015
High School Diploma - undefined
Jeffersonville High School
Jeffersonville, IN05.1989
Skills
- HIPAA compliance
- Medical terminology
- Specimens collection and processing
- Time management
- Attention to detail
- Injection administration
- Reliable team player
- Procedure assistance
Timeline
Receptionist
Smith Family Dentistry
08.2025 - Current
Certified Medical Assistant
The Pain Institute
03.2020 - 08.2025
Restaurant Owner
Flippin Pancakes
08.2017 - 08.2022
Certified Medical Assistant
American Health Network
02.2007 - 07.2017
High School Diploma - undefined
Jeffersonville High School