Jessica Schreiner
Wichita,KS
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Childcare Provider
Self-employeed
Wichita, KS
03.2013 - 08.2023
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Participated in parent and teacher conferences to discuss student progress or any other concerns related to childcare services provided.
- Read books aloud to small groups or individual children.
- Taught basic skills such as personal hygiene, social manners and appropriate behavior.
- Developed positive relationships with families by communicating regularly about their child's development.
- Observed children's behavior and development, communicate information with parents.
- Planned field trips to local parks, libraries and other educational places.
- Implemented discipline strategies when needed while ensuring the safety of all students.
- Organized age-appropriate activities such as games, arts and crafts and outdoor play.
- Assisted in planning nutritious snacks and meals according to dietary guidelines set forth by state regulations.
Stay At Home Parent
Self-Employed
Wichita, KS
08.2012 - 08.2023
- Exhibited strong dedication to meeting customers' needs, delivering outstanding service and communication both in-person and over the phone.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Contributed to achievement of objectives through collaboration with cross-functional teams.
- Implemented various software applications and tools to enhance processes and optimize performance.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Handled all necessary household errands and fulfilled essential duties.
- Completed day-to-day duties accurately and efficiently.
- Achieved cost-savings by developing functional solutions to problems.
- Identified needs of customers promptly and efficiently.
Customer Service Associate
Sprint
Derby, KS
05.2011 - 07.2012
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Maintained knowledge of current sales promotions and new product releases.
- Resolved customer inquiries in a timely manner.
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Performed additional duties as assigned by management team.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Handled cash register operations accurately during peak times.
- Developed relationships with key clients through regular contact and follow-up communication.
- Educated customers on special pricing opportunities and company offerings.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Followed policies and procedures to meet or exceed established performance requirements.
Teller
Fidelity Bank
Wichita, KS
10.2010 - 02.2011
- Provided exceptional customer service while accurately processing routine transactions.
- Explained account information to customers in detail as needed.
- Answered customer inquiries regarding bank products and services.
- Reported any operational issues or system problems that occurred during shift promptly.
- Verified customers' identification to ensure compliance with laws and regulations.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Maintained accurate records of all transactions for compliance purposes.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Balanced cash drawers on a daily basis.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Processed wire transfers for customers both domestically and internationally.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Maintained confidentiality of all customer records and information according to company policies.
Customer Service Representative
Warren Theaters
Wichita, KS
04.2008 - 10.2010
- Performed daily maintenance tasks such as checking fire extinguishers, cleaning glass doors and windows.
- Kept accurate records of ticket sales and concession stand purchases using POS systems.
- Verified age requirements for R-rated movies before allowing admittance into theaters.
- Served as an usher during special events held at the theater.
- Greeted customers and provided them with information about movie showtimes.
- Provided excellent customer service by answering questions about movies and services offered by the theater.
- Ensured theater cleanliness by sweeping aisles and wiping down surfaces between shows.
- Set up auditoriums for specific movie showings by opening curtains, adjusting seating, and turning on lights.
- Handled customer complaints in a professional manner and referred difficult issues to the manager.
- Organized special events such as birthday parties at the theater.
- Maintained inventory of concession items such as popcorn, candy, and beverages.
- Managed cash and credit transactions and balanced registers after shifts.
- Took misplaced customer items to lost and found areas and reported complex issues to supervisors.
- Managed ticket sales operations, ensuring efficient customer service and accurate financial transactions.
Education
High School Diploma -
Maize Sr High School
Maize, KS05-2009
Some College (No Degree) -
Wichita State University
Wichita, KSSkills
- Observation and Assessment
- Hygiene and Cleanliness
- Housekeeping
- Activity Planning
- Group leadership
- Patience and Empathy
- Transaction processing accuracy
- Goal-oriented focus
- Banking Product Knowledge
- Professionalism and Courtesy
- Confidentiality and Discretion
- Customer satisfaction measurement
- Data Collection
- Paperwork Processing
- Account updating
- Microsoft Office expertise
Timeline
Childcare Provider
Self-employeed
03.2013 - 08.2023
Stay At Home Parent
Self-Employed
08.2012 - 08.2023
Customer Service Associate
Sprint
05.2011 - 07.2012
Teller
Fidelity Bank
10.2010 - 02.2011
Customer Service Representative
Warren Theaters
04.2008 - 10.2010
High School Diploma -
Maize Sr High School
Some College (No Degree) -
Wichita State University