Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Renner

Webster

Summary

Dynamic professional with a strong work ethic and proven negotiation skills, previously at Hillsborough County Sheriff's Office. Recognized for enhancing client satisfaction and streamlining operations, I excel in quick decision-making and problem-solving. Committed to fostering teamwork and collaboration, I consistently deliver exceptional results in high-pressure environments.

Overview

35
35
years of professional experience

Work History

Bail Bondman

Brad's Bail Bonds
10.2023 - Current
  • Enhanced client satisfaction by providing timely and efficient bail bond services.
  • Conducted comprehensive background checks on potential clients, identifying any red flags or risks before issuing bonds.
  • Assisted in locating fugitives, working closely with law enforcement to bring them back into custody as quickly as possible.
  • Reduced paperwork errors by diligently reviewing and verifying all required documentation.
  • Strengthened company reputation within the community through participation in local events and charitable activities related to criminal justice reform initiatives.
  • Managed office operations efficiently, maintaining organized records of all transactions and correspondence.
  • Developed strong relationships with local law enforcement agencies, fostering trust and facilitating smoother operations.
  • Provided clear explanations of complex legal procedures, ensuring clients fully understood their responsibilities and obligations.
  • Streamlined the bond process for faster results through effective communication with clients and court personnel.
  • Increased client referrals by delivering exceptional customer service and prompt assistance during difficult situations.

Assistant Head Chef

The Moose Lodge
06.2021 - 10.2023
  • Enhanced kitchen efficiency by streamlining food preparation processes and maintaining a clean workspace.
  • Ensured consistent food quality by implementing strict quality control measures and monitoring inventory levels.
  • Developed creative menu options to cater to diverse dietary needs and preferences, increasing overall customer satisfaction.
  • Maintained safe working conditions by enforcing adherence to health department regulations and training staff on proper sanitation procedures.
  • Coordinated special events catering services, providing exceptional dining experiences for clients and guests.
  • Reduced wait times for customers by optimizing cooking processes for maximum efficiency without sacrificing food quality or taste.

Security Officer

Saddlebrook Resort & Spa
01.2020 - 06.2021
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Restaurant Owner

Self-employeed
08.2013 - 01.2019
  • Managed payroll, daily deposits, and cost controls.
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Maintained positive relationships with local community and government officials.
  • Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
  • Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
  • Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
  • Recruited, hired, and trained talented staff to fill vacancies.

Police Sergeant

Hillsborough County Sheriff's Office
06.1999 - 04.2012
  • Served as mentor and role model to junior officers.
  • Supervised and coordinated daily operations of patrol shifts of up to [Number] officers.
  • Answered emergency calls for help from citizens and business owners.
  • Managed personnel schedules, ensuring adequate coverage for shifts while minimizing overtime expenses.
  • Mentored junior officers, providing guidance on best practices for policing techniques and career advancement opportunities.
  • Led shift briefings to inform officers of properties to check and individuals of note in local areas.
  • Provided critical incident command during emergency situations, directing response efforts to protect public safety swiftly.
  • Coordinated special event security details, working closely with organizers to ensure public safety during large gatherings.
  • Motivated and trained squad members to become proficient with equipment and daily tasks.
  • Enhanced officer safety through the development of comprehensive training programs and ongoing performance evaluations.

Quality Assurance and Training Soecialist

Postal Call Center
01.1997 - 06.1999
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Analyzed problems and worked with teams to develop solutions.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Prepared project presentations and reports to assist senior staff.
  • Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.

Medical Receptionist

Veterinary Hospital
01.1990 - 01.1997
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.

Education

No Degree - Criminology

Hillsborough Community College
Tampa, FL

No Degree - Psychology

Ashford

High School Diploma -

Leto High SChool
Tampa, FL
06-1984

Skills

  • Quick decision making
  • Strong negotiation skills
  • Background checks
  • Professional telephone etiquette
  • Top-notch negotiation skills
  • Strong problem-solving aptitude
  • Call center operations experience
  • Strong work ethic
  • Teamwork and collaboration
  • Time management
  • Problem-solving abilities
  • Multitasking
  • Team leadership

Timeline

Bail Bondman

Brad's Bail Bonds
10.2023 - Current

Assistant Head Chef

The Moose Lodge
06.2021 - 10.2023

Security Officer

Saddlebrook Resort & Spa
01.2020 - 06.2021

Restaurant Owner

Self-employeed
08.2013 - 01.2019

Police Sergeant

Hillsborough County Sheriff's Office
06.1999 - 04.2012

Quality Assurance and Training Soecialist

Postal Call Center
01.1997 - 06.1999

Medical Receptionist

Veterinary Hospital
01.1990 - 01.1997

No Degree - Criminology

Hillsborough Community College

No Degree - Psychology

Ashford

High School Diploma -

Leto High SChool

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