Shannon Rice

• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Achieved cost-savings by developing functional solutions to problems.
• Worked effectively in team environments to make the workplace more productive.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Recognized by management for providing exceptional customer service.
• Created training manuals to resolve simple and complex customer issues.
• Supervised and trained customer service staff to ensure excellent customer service delivery.
• Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
• Addressed customer inquiries to increase customer satisfaction ratings.
• Monitored customer service performance metrics, such as call response times, resolution rates, and customer satisfaction ratings.
• Assisted customers with product inquiries and resolving complaints promptly and professionally.
• Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.

• Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
• Created expense reports, tracked invoices, and processed payments.
• Prepared documents such as correspondence, presentations, spreadsheets, reports and other materials using Microsoft Office applications.
• Assisted with scheduling meetings and appointments for the office staff.
• Ordered supplies and maintained an inventory of office equipment.
• Provided support to other departments by completing clerical tasks as needed.
• Collected data from various sources to create accurate financial statements on a monthly basis.
• Maintained confidentiality of sensitive data in accordance with company policies.
• Sorted mail daily for distribution throughout the organization.
• Performed administrative duties such as photocopying, faxing documents and mailing packages.
• Updated contact lists regularly with current employee information.
• Responded promptly to customer inquiries via email or phone.
• Assisted in organizing events such as conferences or seminars.
• Tracked budget expenses related to departmental operations.
• Processed incoming invoices for payment in a timely manner.
• Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
• Answered phones to direct callers, schedule appointments and provide general office information.
• Obtained scanned records and uploaded to database.

• Conducted market research and analyzed data to identify trends, opportunities, and potential risks.
• Analyzed customer service operations and identified areas for improvement.
• Developed customer service policies and procedures to ensure quality customer experience.
• Monitored customer service calls, emails, and other communications to evaluate performance of team members.
• Provided feedback to team members on their performance in responding to customer inquiries.
• Tracked customer service metrics such as average response time, resolution rate, and satisfaction level.
• Identified trends in customer complaints and developed plans for addressing them.
• Implemented new technologies to improve the efficiency of the customer service process.
• Created reports on customer service activities for management review.
• Conducted research to identify best practices in the industry for providing excellent customer support.
• Coordinated with internal teams to ensure timely resolution of complex issues.
• Generated weekly, monthly, quarterly reports on key performance indicators.
• Performed data analysis to identify opportunities for improving operational efficiency.
• Developed strategies for optimizing the overall cost of providing quality services.
• Reviewed existing documentation and provided recommendations for improvement.
• Identified needs of customers promptly and efficiently.
• Analyzed and tracked data to prepare forecasts and identify trends.
• Gathered and organized data to analyze current industry trends.
• Maintained or updated business intelligence tools, databases or dashboards.
• Created and designed business intelligence databases, spreadsheets or outputs.
• Synthesized current business intelligence or trend data to support recommendations for action.
• Communicated with customers, competitors and suppliers to stay abreast of industry or business trends.
• Assessed programs to identify risks or problems to determine appropriate responses.
• Identified or monitored current and potential customers using business intelligence tools.
• Generated standard or custom reports summarizing business, financial or economic data.

• Developed and implemented strategies to improve logistics operations efficiency.
• Coordinated with other departments to ensure smooth functioning of supply chain activities.
• Oversaw the loading, unloading, and transportation of goods in accordance with safety regulations.
• Monitored stock levels and ensured timely replenishment of inventory items.
• Provided guidance and direction to a team of logistics executives for day-to-day operations.
• Ensured compliance with relevant laws and regulations related to logistics operations.
• Conducted regular performance reviews and provided feedback to staff members on their work.
• Analyzed data from various sources to identify areas for improvement in operational processes.
• Created reports highlighting key performance indicators such as delivery times, cost savings.
• Developed policies and procedures for efficient management of resources within the organization.
• Implemented automated systems for tracking shipments, managing inventories, and monitoring customer orders.
• Identified potential issues in logistic operations before they arise and took corrective action where necessary.
• Organized training sessions for new recruits regarding basic supply chain principles.
• Maintained relationships with existing vendors by negotiating contracts and ensuring quality standards are met.
• Prepared weekly, monthly, quarterly reports outlining progress made towards achieving goals set out at the beginning of the year.
• Collaborated closely with stakeholders including customers, suppliers, carriers., to ensure successful execution of projects.
• Resolved customer complaints promptly using effective problem solving techniques.
• Assisted in developing budget plans that accurately reflect current market trends.
• Reviewed requests for quotations received from customers or partners and responded accordingly within defined timelines.
• Worked closely with cross functional teams to develop innovative solutions that meet customer needs while staying within budget parameters.
• Coordinated and oversaw execution of logistics operations.
• Communicated effectively with shippers, customers and receivers regarding changes in pick up or delivery status.
• Handled and prioritized high call volumes and customer inquiries.
• Fostered strong relationships with local and national vendors and suppliers.
• Updated internal tracking and reporting systems throughout shift to maintain accuracy in sales data.
• Managed complex emotional customer situations promptly and professionally.
• Identified and implemented supply chain improvement opportunities.
• Reviewed invoices and shipping manifests to ensure full compliance with local customs and international regulations.
• Oversaw all logistics functions for key departments, including general engineering, maintenance, tactical and health services.
• Developed and executed effective business plans to achieve revenue goals.
• Followed established procedures and protocols regarding loads to promote integrity of shipments.
• Managed financial budget, successfully administering cost-saving initiatives to enable growth.
• Coordinated details for all missions, including delegating unit member assignments.
• Managed unit operations, move coordination and training programs.
• Managed movement, sorting and loading of supplies to keep deliveries on schedule.
• Checked items into computer system, printed labels and directed to storage locations.
• Directed team activities by establishing task priorities and providing guidance.
• Reviewed logistics performance with customers against service agreements, targets and benchmarks.
• Explained proposed solutions to customers and management through oral presentations and written proposals.
• Directed and supported compilation and analysis of technical source data necessary for product development.

• Developed and implemented procedures to ensure consistency in workflow across the team.
• Monitored performance of team members, providing feedback and coaching where necessary.
• Conducted regular meetings with team members to discuss progress and identify areas for improvement.
• Analyzed data from completed projects to identify trends or patterns in results or processes.
• Collaborated with management to develop strategies for improving efficiency and productivity of the team.
• Kept work areas clean, neat and free of safety hazards to maximize efficiency.
• Actively sought out ways to improve customer experience through changes in product design or service delivery.
• Delegated daily tasks to team members to optimize group productivity.
• Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
• Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
• Determined consumer needs to provide products and services appealing to larger market.
• Implemented strategies to take advantage of new opportunities.
• Worked closely with human resources to support employee management and organizational planning.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Assigned projects and distributed tasks to team members as per area of expertise.
• Offered training and support to keep team members motivated and working toward objectives.
• Worked closely with vendors or suppliers to negotiate pricing agreements that would benefit the company financially.
• Coordinated with other departments to ensure that all project deadlines were met.
• Read, analyze, and interpret verbal and written requests as directed
• Demonstrate internal and external customer service
• Provide guidance and direction to individuals and groups for the mutual benefit of the individual
• Presents oneself in a highly cooperative and professional manner
• Keen ability to assess situations, performs root cause analysis, and provides solutions.
• Ability to think through and develop processes that contribute to enhance organizational efficiency
• Knowledge of research, data collecting and evaluation techniques
• Ability to plan, organize, and maintain consistently

Comply with all applicable laws/regulations, as well as company policies/procedures

Team Lead/CSR, primary contact coordinating daily operations and supervise a 15-25 person workforce.

• Oversee the set up of equipment prior to production for efficient and effective operation.
• Certified forklift driver
• Plan and coordinate daily workload and manage labor hours for employees in my department.
• Develop work schedules to coincide with staffing levels.
• Monitor progress to improve efficiency of work processes.
• Conference Calls
• Monthly K.P.I.
• Answering Emails
• Holding Morning meetings
• Shadowing Senior CSR
• Closing Truckloads
• Safety Committee
• Microsoft Word
• Excel
• Prod 1,2,3
• B.O.L.’s
• Receiving
• WMS
• Training Team members

Manage the flow of day to day Operation's