Shannon Rieger
Summary
Knowledgeable medical office professional talented at correcting and resubmitting claims, preparing patient charts and reviewing health records to identify proper diagnosis codes for billing. Offers background in reviewing, analyzing and managing medical record information to obtain prior authorizations from insurance companies and ensure payment. Demonstrates strong analytical skills, accuracy in coding, and proficiency in healthcare regulations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Office Manager
J&M Precision Automotive, Inc.
05.2015 - 09.2023
- Enhanced customer satisfaction levels by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with lending institutions to secure competitive financing options for customers.
- Expedited title application approvals by accurately preparing all necessary documentation for submission to appropriate agencies.
- Enhanced document accuracy by meticulously reviewing and verifying titles for correctness.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Patient Access Specialist
UC Health Medical Center of the Rockies
11.2013 - 05.2015
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered
- Verified insurance eligibility for governmental insurance payors. Completed Medicare Secondary Payor Questionnaire for all Medicare eligible patients.
- Reviews patient accounts for outstanding balances and forwards to Accounting.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Required critical thinking skills, decisive judgement and the ability to work with minimal supervision
Executive Assistant
11.2011 - 11.2013
- Conduct documents including compliance forms
- Inventory, order and stock Point of Sale items
- Handle all incoming phone calls and emails
- General office manager duties
Education
CPC-A - Medical Coding And Medical Billing
AAPC
03-2025
Associate of Applied Science - Architectural Engineering and Construction Technologies
Front Range Community College
Fort Collins, CO05-2009
Skills
- Coding Systems: ICD-10-CM, CPT, HCPCS Level II
- Anatomy and physiology
- Computer Literacy: Competency in Microsoft Office suite and other relevant software
- Compliance: Comprehension of HIPAA, HIM, and other relevant regulations
- Insurance Knowledge: Understanding of Medicare, Medicaid, and other insurance regulations
- Ability to interpret medical records and apply appropriate codes
- EPIC EHR Registration
- Highly motivated
- Strong work ethic
Certification
CPC-A
AAPC #: 02203127
Timeline
Administrative Office Manager
J&M Precision Automotive, Inc.
05.2015 - 09.2023
Patient Access Specialist
UC Health Medical Center of the Rockies
11.2013 - 05.2015
Executive Assistant
11.2011 - 11.2013
CPC-A - Medical Coding And Medical Billing
AAPC
Associate of Applied Science - Architectural Engineering and Construction Technologies
Front Range Community College
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