Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Riggan

Charlotte,NC

Summary

Dynamic and customer-focused Server/Bartender with over 7 years of experience in the food and beverage industry. Skilled in delivering exceptional service, creating memorable dining experiences, and mixing delicious cocktails. Proficient at multitasking in fast-paced environments, upselling menu items, and fostering positive relationships with guests. Proven track record of exceeding sales targets and providing attentive and efficient service. Seeking to bring outstanding hospitality skills and a passion for mixology to a new hospitality establishment.

Overview

5
5
years of professional experience

Work History

Bartender

Southbound
03.2024 - Current
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.

Server/Bartender

Buffalo Wild Wings
06.2022 - 04.2025
  • Assist team members as needed to ensure guests always have a great experience.
  • Cultivated warm relationships with regular customers.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Bartender

BJ's Restaurant & Brewhouse
05.2023 - 12.2023
  • Responsible for mixing and serving a wide variety of cocktails, beers, and wines to suit diverse preferences.
  • Skilled in multitasking and prioritizing tasks in a fast-paced environment to meet customer needs.
  • Maintained cleanliness and organization of the bar area to uphold hygiene and safety standards.

Manager/Bartender

TGIFridays
05.2020 - 08.2022
  • Supervised a team of 10+ bartenders and servers, ensuring smooth operation of the bar and exceptional customer service.
  • Managed inventory, ordering, and stocking of bar supplies to maintain optimal levels and reduce wastage.
  • Conducted staff training sessions on mixology techniques, customer service standards, and responsible alcohol service.

Education

Bachelor of Science - Business Administration in Organizational Management

University of North Carolina At Charlotte
Charlotte, NC
05.2023

Skills

  • Develops positive workplace relationships
  • 7 years of customer service experience
  • Giving guidance to coworkers
  • Health codes compliance
  • New hire training

Timeline

Bartender

Southbound
03.2024 - Current

Bartender

BJ's Restaurant & Brewhouse
05.2023 - 12.2023

Server/Bartender

Buffalo Wild Wings
06.2022 - 04.2025

Manager/Bartender

TGIFridays
05.2020 - 08.2022

Bachelor of Science - Business Administration in Organizational Management

University of North Carolina At Charlotte

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Shannon Riggan