Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Riley

Summary

Strong ability to interact sensitively with all levels of management, associates, and customers to build trust and motivate teams to work more effectively. Ability to analyze trends and work to mobilize teams to bridge the gaps in improving conditions. Effective verbal and written communication skills. Experience in both the retail, warehouse and office environments has provided knowledge and vision needed in order to continue positive professional growth.

Overview

8
8
years of professional experience

Work History

Outbound Operations Area Manager

Zulily
09.2019 - Current
  • Administered operational procedures for executing activities for outgoing shipments, handling and disposition of products, and keeping the highest standards of inventory accuracy
  • Developed and maintained a safe work environment
  • Managed a team of 50+ team members, established procedures, metrics and processes
  • Reviewed the forecasts and determined the productivity requirements to meet daily building objectives
  • Created a positive team dynamic that encourages all employees in the FC to adapt to the ever-changing business, and stay focused on the customer experience
  • Proactively identify and led process improvement initiatives
  • Ship on Time team member; researched missed shipping deadline orders and implemented procedures to mitigate future misses
  • SME in 3PL processing.

Assistant Store Manager; Operations

Kroger
07.2018 - 08.2019
  • Coached and led 335 associates in improving interpersonal relationships between associates to increase cooperation efforts
  • Drove store performance at the 3rd largest volume store by recognizing trends, analyzing operations, and utilizing tools and best practices in order to optimize shrink (+2.09%), profit (+2.35%), and customer satisfaction
  • Analyze and manage store staffing and scheduling using forecasting tools and reports to effectively manage labor and productivity
  • Establish action plans for critical store opportunities and ensure timely and effective execution through collaboration with other members of management and team
  • Manage inventory levels and oversee proper sell through to reduce the amount of shrink and waste accrued
  • Reduced associate safety incidents by 50% from previous year by enforcing safety practices.

Assistant Store Manager; Human Resources

Kroger
06.2017 - 07.2018
  • Managed training teams in the execution of processes of daily store operations
  • Oversaw disciplinary action and relations with labor bargaining unit
  • Encouraged all associates to take the associate insight survey with highest completion rate in Columbus division
  • Increased employee retention by 12% from previous year by fostering a positive teamwork environment to include uplifting dialogue to improve associate morale
  • Implemented effective HR policies to ensure all practices are in compliance with labor and Kroger regulations
  • Collaborated with management on corrective action steps to hold associates accountable for completing their work tasks.

Pharmacy ASP

Kroger Columbus Division Office
11.2015 - 06.2017
  • Manage scheduling vacations, PTO days, and emergency coverage for over 400 Pharmacists in the Columbus area
  • Initiate and review background checks for new pharmacy technicians to ensure compliance with State Board of Pharmacy regulations
  • Work with Kroger Accounting Services and Columbus division pharmacies to ensure proper third-party billing and receipt of paid claims
  • Compiled various financial reports for the Pharmacy Merchandising team
  • Organized and collaborated customer interactive events with a focus on nutrition.

Education

Bachelor of Science in Pharmaceutical Sciences -

The Ohio State University
01.2012

Skills

  • Operations Management
  • Process Improvement
  • Team Development

Timeline

Outbound Operations Area Manager

Zulily
09.2019 - Current

Assistant Store Manager; Operations

Kroger
07.2018 - 08.2019

Assistant Store Manager; Human Resources

Kroger
06.2017 - 07.2018

Pharmacy ASP

Kroger Columbus Division Office
11.2015 - 06.2017

Bachelor of Science in Pharmaceutical Sciences -

The Ohio State University

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Shannon Riley