Shannon Rivera
Gansevoort,NY
Summary
Skilled Business Systems Analyst with record of success breaking down and improving business systems. Dedicated and detail-oriented professional with a passion for optimizing business processes through technology. Experienced in analyzing complex systems, identifying gaps, and implementing efficient solutions. Adept at bridging the gap between technical teams and business stakeholders to drive successful project outcomes. Extensive experience in requirements elicitation, process improvement, and data analysis. Collaborates well to test, implement, refine and enhance systems and meet current and expected business needs. Excellent research, reporting and communication strengths developed over 20 + year career.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Business Systems Analyst 2
NYS Department of Motor Vehicles
10.2023 - Current
- Supervision of Level 1 Business Systems Analyst Team
- Creates peer review tracking using SharePoint and MS Power Automate
- Reviews policy and procedure documentation to define business requirements.
- Analyzes, organizes, specifies, and models complete and unambiguous requirements.
- Leads and facilitates requirements elicitation meetings and rules development processes.
- Documents and manages requirements via requirements matrix.
- Creates requirements traceability matrix.
- Creates and maintains requirements management plans to manage analysis work throughout system and project management lifecycles.
- Ensures that requirements map to real business needs, approved by all relevant stakeholders, and meet essential quality standards.
- Ensures all rules are verifiable.
- Obtains sign-off/ approval for all requirements documentation including business, functional, and non-functional artifacts.
- Coordinates requirements review with Business Unit Leads and incorporates feedback.
Business Systems Analyst 1
NYS Teachers Retirement System
06.2021 - 10.2023
- Hold JAD sessions to initiate project using BABOK standards.
- Elicit requirements from business stakeholders.
- Create business process models for 'as is' and 'to be' process.
- Write user stories with 'Given, when, then' acceptance criteria.
- Create test plans for UAT testing.
- Facilitate all testing sessions with business users.
- Utilize ServiceNow Project Portfolio Manager (PPM) through SDLC.
- Create queries with PeopleSoft Application Designer and SQL Developer,
- Received award for excellence in Business Analysis for MyNYSTRS (My NYS Retirement System) webpage project.
Business Systems Analyst 1
Office of the NYS Comptroller
04.2020 - 06.2021
- Assigned as Team Lead to clear backlog of 100+ defects, 50+ modernization projects, and 150+ business case requests.
- Identified critical issues within existing systems, providing recommendations for resolution and prevention of future problems.
- Improved business processes by analyzing system requirements and implementing effective solutions.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Developed comprehensive documentation to support end-users and facilitate future enhancements.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Assessed business requirements to create focused solutions.
- Conducted training sessions to empower users with knowledge necessary to utilize systems effectively.
- Improved systems with addition of new features and infrastructure.
- Utilize Rational Team Concert (RTC) to manage projects.
- BSA Lead for disability retirement process (full SDLC).
Medical Assistance Specialist 1
New York State Department of Health
09.2013 - 04.2020
- Work with vendor to elicit business and system requirements.
- Lead user regression and acceptance testing of NYSOH website.
- Lead quality assurance team in preparation for "go-live" of NY State of Health Website launch.
- Facilitated quarterly meetings with CMS Executive Staff to report all completed projects.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Educated staff on organizational mission and goals to help employees achieve success.
- Devised and implemented processes and procedures to streamline operations.
Education
MBA Program | Information Technology Management - Information Technology
EMPIRE STATE UNIVERSITY
Saratoga Springs12.2025
Bachelor of Science - Business, Management & Economics - Business, Management, & Economics
EMPIRE STATE UNIVERSITY
Saratoga Springs, NY12.2020
Skills
- Cross-Functional Collaboration
- Data Mapping
- User Acceptance Testing
- Functional specifications
- Solution Implementation
- Personnel Training
- Agile expertise
- Technical Writing
- Use Case Development
- Stakeholder Relations
- Business process modeling
- SQL Proficiency
- Root Cause Analysis
- Systems Analysis
- Enterprise Resource Planning
- Software development life cycle
- Project Documentation
- Requirements Definition
- Gap analysis
- Technical Analysis
- Business intelligence tools
- Requirements Elicitation
- Workflow Analysis
Certification
- Agile Certified Professional
Timeline
Business Systems Analyst 2
NYS Department of Motor Vehicles
10.2023 - Current
Business Systems Analyst 1
NYS Teachers Retirement System
06.2021 - 10.2023
Business Systems Analyst 1
Office of the NYS Comptroller
04.2020 - 06.2021
Medical Assistance Specialist 1
New York State Department of Health
09.2013 - 04.2020
MBA Program | Information Technology Management - Information Technology
EMPIRE STATE UNIVERSITY
Bachelor of Science - Business, Management & Economics - Business, Management, & Economics
EMPIRE STATE UNIVERSITY
- Agile Certified Professional
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