Shannon Roberson
Detroit
Summary
Dynamic team leader and dedicated team member with proven expertise in customer service and problem-solving. Excelled at Target and Burlington, enhancing team efficiency and customer satisfaction. Skilled in fostering inclusive environments and ensuring safety, demonstrating a keen attention to detail and a positive attitude. Achieved significant improvements in team performance and customer engagement. A results-driven learner with passion for continuous improvement and academic excellence. Proven ability to adapt to new challenges and contribute effectively to team efforts. Reliable and flexible, with strong skills in critical thinking and collaboration. Known for maintaining high standards and delivering quality results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Dishwasher
Hilton Inn
351 Gratiot Ave Detroit, MI 48226 United States
04.2025 - Current
- Performed routine maintenance tasks such as cleaning filters in the dishwashing machine.
- Unloaded deliveries from vendors ensuring that all items were accounted for.
- Operated industrial dishwashers to clean plates, glasses, silverware, and cooking utensils.
Valet Driver
Parkrite
1431 Washington Blvd Detroit, MI 48226 United Sta
04.2025 - Current
- Provided assistance with jump starts or flat tires when requested by patrons.
- Assisted disabled patrons with entering and exiting their vehicles if necessary.
- Conducted regular inspections of surrounding property, including lighting and signage, for potential hazards.
Cashier
Burlington
02.2024 - 10.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Team Member
Target
04.2024 - 08.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Team Leader
Subway
04.2022 - 04.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Education
Bachelor of Science - Mechanical Engineering
Wayne State University
42 W Warren Ave, Detroit, MI 4820205.2028
CDL
USTDS
6500 15 Mile Rd Sterling Heights, MI 48312 United02-2025
High School Diploma -
Advanced Technology Acedemy
4801 Oakman Blvd, Dearborn, MI 4812606.2024
Certification - OSHA 30-hour Construction Safety And Health
The University of Texas At Arlington
Arlington, TX01-2023
Certification
- OSHA 30-hour construction Safety and Health 2023, January
Timeline
Dishwasher
Hilton Inn
04.2025 - Current
Valet Driver
Parkrite
04.2025 - Current
Team Member
Target
04.2024 - 08.2024
Cashier
Burlington
02.2024 - 10.2024
Team Leader
Subway
04.2022 - 04.2023
Bachelor of Science - Mechanical Engineering
Wayne State University
CDL
USTDS
High School Diploma -
Advanced Technology Acedemy
Certification - OSHA 30-hour Construction Safety And Health
The University of Texas At Arlington