Shannon Roberts
Buffalo,NY
Summary
Detail-oriented administrative professional with 3+ years of experience in fast-paced office environments. Proven ability to manage schedules, support executive teams, and maintain excellent client relationships. Seeking to contribute organizational and communication skills to a dynamic organization.
Overview
3
3
years of professional experience
Work History
Project Coordinator
Brawdy Construction
09.2024 - 09.2025
- Coordinated documentation from pre- to post-construction, including setting up projects and tracking yearly compliance documents (e.g., tax certificates, insurance).
- Arranged and facilitated meetings throughout project lifecycles.
- Reviewed project invoices for accuracy against quotes and maintained budget alignment.
- Developed detailed change order documentation to support transparent client billing.
Server
Moo & Brew
08.2023 - 08.2024
- Delivered excellent customer service, ensuring a positive dining experience.
- Resolved customer concerns professionally and efficiently.
- Assisted with onboarding and training new team members.
- Recognized by management for consistency and attentiveness.
Senior Dedicated Service Representative
Paychex Inc
04.2022 - 08.2023
- Managed and maintained a book of 300+ clients, ensuring that all clients met IRS requirements, met filing deadlines, and had accuracy and integrity in their year-end reporting.
- Generated training materials for the department and mentored new-hire employees on those materials.
- Maintained peak professionalism both in office and in client communication.
- Handled a high-volume of emails and phone calls while maintaining client satisfaction year-over-year by resolving issues promptly and keeping clients informed on all topics.
Education
No Degree - Music Education
SUNY At Fredonia
Fredonia, NY05-2023
No Degree - Office Management & Business
Monroe Community College
Rochester, NY05-2022
Certificate - Early Childhood Education
Erie 1 BOCES
Cheektowaga06-2019
High School Diploma -
Akron Central Schools
Akron, NY06-2019
Skills
- Microsoft Suite
- Salesforce
- Customer Service
- Data Entry
- Time Management
- FieldWire
- ProEst
- ComputerEase
- ProCore
- Team Management
Timeline
Project Coordinator
Brawdy Construction
09.2024 - 09.2025
Server
Moo & Brew
08.2023 - 08.2024
Senior Dedicated Service Representative
Paychex Inc
04.2022 - 08.2023
No Degree - Music Education
SUNY At Fredonia
No Degree - Office Management & Business
Monroe Community College
Certificate - Early Childhood Education
Erie 1 BOCES
High School Diploma -
Akron Central Schools
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