Shannon Robertson
Vinton,VA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Nursing Unit Director-Virtual Care Operations
Carilion Clinic
2021.09 - Current
- Closely collaborated with management team to make necessary improvements and provide optimal patient outcomes
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Championed continuous improvement initiatives within the unit, actively seeking feedback from staff members and patients to inform positive change.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Clinical Administrator
Carilion Clinic, Roanoke Memorial Hospital
2019.07 - 2021.09
- Identified staffing needs to ensure appropriate nurse patient ratio
- Collaborated with multiple unit directors, hospital administration to address staffing needs
- Code Blue and Rapid Response Team
- Collaborated with patients, families, and inpatient staff to resolve issues at hand
- Motivated and supervised inpatient staff in delivering quality patient care
- Communicated with doctors, nurses, patients and other employees to identify and resolve patient needs.
Registered Nurse-6MICU
Carilion Clinic, Roanoke Memorial Hospital
2016.05 - 2019.07
- Provided health education to patients and families regarding discharge instructions and plans of care.
- Performed emergency medical procedures such as BLS, ACLS and other condition stabilizing interventions.
- Managed patient pain relief and sedation by providing non-pharmacological and pharmacological interventions.
- Performed intravenous therapy procedures and monitored chest tubes.
- Monitored hemodynamic variances to identify signs of life-threatening complications.
- Delivered high-quality care to critically ill patients, maintaining proper ventilator settings and managing medication administration.
- Managed multiple priorities effectively within a high-stress environment, maintaining timely completion of tasks without compromising quality of care.
- Administered medications and treatments as prescribed by physicians.
Registered Nurse-8MICU
Carilion Clinic Roanoke Memorial Hospital
2013.01 - 2016.05
- Charge RN for nursing personnel for unit
- Adopt a student nurse mentor/preceptor
- CRRT, Superuser
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Contributed to a positive work culture within the unit by actively participating in staff meetings, trainings, and continuing education opportunities.
- Collaborated with interdisciplinary teams for optimal treatment planning and implementation, resulting in improved patient recovery times.
- Managed ventilator settings for critically ill patients requiring respiratory support to maintain adequate oxygenation levels.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
Clinical Associate-8MICU
Carilion Clinic Roanoke Memorial Hospital
2007.04 - 2013.01
- Managed supplies and inventory in the unit and in the patient rooms
- Performed vitals and activities of daily living
- Managed various general department duties
- Served as a mentor for new Clinical Associates joining the team – providing guidance on departmental policies/procedures and sharing clinical expertise.
- Promoted a positive unit environment with excellent communication skills, teamwork initiatives, and attention to detail.
Medical Office Associate II
Carilion Clinic Family Medicine Parkway Physicians
2001.05 - 2007.05
- Copied, logged, and scanned supporting documentation
- Managed scheduling of appointments
- Ordered office and clinical supplies
- Received, recorded, and filed medical payments by check, cash and credit card
- Elevated patient experience with friendly interactions at check-in/check-out while diligently verifying demographic information for accuracy during each visit.
- Ensured compliance with HIPAA regulations through diligent management of patient information and strict adherence to confidentiality policies.
Medical Office Assistant
Dr. Timothy Janowicz, Orthodontist, DDS, MS
1999.08 - 2001.05
- Scheduled, rescheduled and handled cancelled appointments for patients
- Maintained privacy of patients' information
- Pulled charts and prepared them for nurses and doctors assessment
- Ensured each medical room was properly stocked with an adequate supply of medications and supplies
Education
Bachelor of Science - Nursing
Jefferson College of Health Sciences
Roanoke, VA01.2012
Clerical Certificate -
Virginia Western Community College
Roanoke, VA01.2010
Skills
- Operations Management
- Staff Development
- Quality Control
- Staff Training
- Staff Scheduling
- Policy Implementation
- Payroll
- Emergency procedures expertise
- Problem-Solving
- Teamwork and Collaboration
Certification
- Advanced Cardiac Life Support (ACLS) Certification
- Basic Life Support (BLS) Certification
- National Institutes of Health Stroke Scale (NIHSS) Certification
Accomplishments
Earned “Daisy” Award for excellent care for patient, 2018
Shine Awards Finalist 2022 & 2024
DEI Training 2023
Incident Command Training 2023
AI Business case Submission 2024
IRB Submission 2024
Timeline
Nursing Unit Director-Virtual Care Operations
Carilion Clinic
2021.09 - Current
Clinical Administrator
Carilion Clinic, Roanoke Memorial Hospital
2019.07 - 2021.09
Registered Nurse-6MICU
Carilion Clinic, Roanoke Memorial Hospital
2016.05 - 2019.07
Registered Nurse-8MICU
Carilion Clinic Roanoke Memorial Hospital
2013.01 - 2016.05
Clinical Associate-8MICU
Carilion Clinic Roanoke Memorial Hospital
2007.04 - 2013.01
Medical Office Associate II
Carilion Clinic Family Medicine Parkway Physicians
2001.05 - 2007.05
Medical Office Assistant
Dr. Timothy Janowicz, Orthodontist, DDS, MS
1999.08 - 2001.05
Bachelor of Science - Nursing
Jefferson College of Health Sciences
Clerical Certificate -
Virginia Western Community College