Shannon Robertson BSN, RN
Monroe Hosptial
Mitchell,IN
1
Certification
21
years of professional experience
Experienced with clinical operations management, ensuring delivery of high-quality patient care. Utilizes strategic planning and team leadership to drive continuous improvement in clinical settings. Track record of fostering collaborative environments and meeting organizational goals effectively.
Work History
Director of Med Surg, ICU, PCU
3 Years 9 Months- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Manager of Clinical Services
5 Years 1 Month- Managed Emergency Department, Medical Surgical Department, Diagnostic Cardiology, Cardiac Rehab, Respiratory Therapy, Wound Care, and Outpatient Infusions.
- Led successful team comprised of RNs, LPNs, CNAs, RRTs, Echo and Vascular Techs.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Identified opportunities to improve hospital practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Developed, implemented, revised and evaluated policies and procedures.
- Developed and adjusted work schedules for staff.
- Contributed substantially to successful department Joint Commission accreditation by consistently operating to highest standards of care.
- Audited charts and reviewed clinical documents to verify accuracy.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Performed rounds to observe care and interview staff, patients and families.
- Established new policies and updated existing policies to improve standard of care for patients.
Clinical Support Nurse
5 Years 4 Months- Investigated and resolved issues affecting hospital operations and patient care.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Supervised, directed and motivated high-quality performance from nursing staff.
- Admitted, assessed and prepared ambulatory care patients for surgery.
- Managed patients recovering from medical or surgical procedures.
Registered Nurse House Supervisor
2 Years 1 Month- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Responsible for patient admissions to nursing departments and moving patients according to census in units to optimize patient care.
- Staffing hospital according to patient needs and hospital census.
Registered Nurse Assistant Manager
2 Years 5 Months- Established and continuously optimized unit schedules and individual work assignments.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
- Engaged and participated in consults, patient care plan development and patient monitoring.
- Evaluated skills of nursing personnel and verified staff certifications for validity.
- Audited charts and reviewed clinical documents to verify accuracy.
Registered Nurse House Supervisor
1 Year 5 Months- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Responsible for patient admissions to nursing departments and moving patients according to census in units to optimize patient care.
- Staffing hospital according to patient needs and hospital census.
Registered Nurse, Medical-Surgical Unit
3 Years 3 Months- Collected blood and other laboratory specimens and prepared for lab testing.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
- Oversaw delivery of care for patients on medical-surgical unit, providing direct care, delegating nursing assignments, and supervising team comprised of nurses, LPNs, technicians and unit clerks.
- Monitored patient condition by interpreting and identifying irregular telemetry readings and updating team members on changes in stability or acuity.
- Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
Education
Bachelor of Science - Nursing
High School Diploma
Skills
Employee Work Scheduling
Patient Safety
Policies and Procedures Implementation
Policy and Program Development
Facility Oversight
Corrective Action Plans
Team Meetings
Applicant Interviews
Employee Performance Evaluations
Accomplishments
- Daisy Award for Nursing Leadership-May 2025
Certification
- BLS-Basic Life Support-ARC
- ACLS-Advanced Cardiac Life Support-ARC
Timeline
Director of Med Surg, ICU, PCU
Monroe Hosptial
01.2023 - CurrentRead More
Manager of Clinical Services
Ascension St. Vincent Dunn
11.2017 - 12.2022Read More
Clinical Support Nurse
Ascension St. Vincent Dunn
07.2012 - 11.2017Read More
Registered Nurse House Supervisor
Daviess Community Hospital
01.2011 - 02.2013Read More
Registered Nurse Assistant Manager
Ascension St. Vincent Dunn
02.2010 - 07.2012Read More
Registered Nurse House Supervisor
Dunn Memorial Hospital
09.2008 - 02.2010Read More
Registered Nurse, Medical-Surgical Unit
Dunn Memorial Hospital
06.2005 - 09.2008Read More
Indiana University Bloomington
Bachelor of Science from Nursing
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Mitchell High School
High School Diploma
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