Shannon Robinson
Rio Linda,CA
Summary
Able to work under pressure, adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with a desire to take on new challenges.
Works great with colleagues and maintains strong work ethics.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive experience. Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Effectively meet front-end needs with skilled merchandising, customer support and register management. Proficient in processing purchases and returns with high accuracy and diligent attention to details.
Overview
35
35
years of professional experience
Work History
Patient Registration Representative
Dignity Health
Grass Valley, CA
02.2021 - 04.2024
- Greeted visitors and established purpose of visit to complete check-in procedure quickly.
- Assisted with hospital admissions and paperwork.
- Accuracy and attentiveness to detail.
- Decision making and problem-solving skills.
- Must be able to work concurrently on a variety of tasks/projects in diverse environment.
- Ability to meet or exceed targeted customer service, productivity and quality standards.
- Computer proficiency skills.
- Requires the ability to work with and maintain confidential information.
Cook
Dignity Health
Grass Valley, CA
07.2017 - 02.2021
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
- Executed proper techniques when preparing menu item ingredients.
- Monitored food product stock and alerted supervisor when items ran low in time to reorder.
- Cooked food following specific measurements and recipes.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
- Rotated stock items and ingredients to maintain efficiency and freshness.
- Operated all kitchen equipment safely to avoid injuries.
- Improved overall kitchen efficiency through demonstration, leading to team leader.
- Easily Demonstrates breadth or depth of professional/ technical skills and capabilities required for position.
- Knowledge of the current situation or issue at hand, and the ability to take full personal responsibility or ownership for assignments, activities, decisions and results.
- Properly garnished and arranged orders on plates and trays.
- Sanitized workstation at end of shift to prevent foodborne illnesses.
3rd Key Holder
BootBarn
Rocklin, CA
10.2010 - 08.2017
- Supervised bank deposits and security procedures to support store opening and closing.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Assisted in general housekeeping to maintain store image.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Protected store assets by assisting with audits, routine cycle counts and physical inventory.
- Collaborated with management to determine key tasks and delegate to staff members.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Developed extensive product knowledge, growing revenue and building consumer base.
- Captured customer information to maximize future clienteling opportunities.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used Point of Sale register system to complete transactions.
- Researched out-of-stock items to find additional inventory in other store locations.
Data Entry Clerk
Blue Shield Of California
Grass Valley, CA
07.1989 - 06.1993
- Identified and corrected data entry errors to prevent duplication across systems.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Maintained comprehensive database, including enrollment data, claim submission and payment information.
- Modified, updated and processed existing policies and claims to reflect changes in beneficiary, amount of coverage and insurance.
Education
High School Diploma -
Nevada Union H.S
Grass Valley, CA06.1988
Associate of Arts - Dietary Management
American River College
Sacramento, CASkills
- Time management skills and the ability to manage frequented websites and data quality
- Policy adjustment knowledge
- Able to work in multiple computer systems, such as patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting
- Detail oriented, with organization, management, follow-up skills
- Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines
- Runs schedules for for daily services
- Scheduling for appointments
- Friendly, positive attitude
- Decision-making
- Organizational skills
- Flexible schedule
- Good work ethic
- Communication
- Work Task Prioritization
- Cash Handling
- Reliable and Responsible
- Credit Card Payment Processing
- Team Collaboration
- Knowledge of patient access, financial counseling, functions in acute, and non-acute settings
- Knowledge and understanding of insurance and medical terminology
- Emergency Medical Treatment and Active Labor Act (EMTALA) and Consent Laws knowledge
- Accuracy and attentiveness to detail
- Decision making and problem-solving skills
- Able to work concurrently on a variety of tasks/projects in diverse environment
- Able to meet or exceed targeted customer service, productivity and quality standards
- Insurance Verification
- Computer proficiency skills
- Requires the ability to work with and maintain confidential information
Additional Information
References:
Curtis Glenn Manager in Food Service
curtis.glenn@dignityhealth.org
Desk Ext. 6688
Marie Thomas Cold Food
marie.thomas@dignityhealth.org
Monie Funk Cold/ Hot Food
monie.funk@dignityhealh.org
Timeline
Patient Registration Representative
Dignity Health
02.2021 - 04.2024
Cook
Dignity Health
07.2017 - 02.2021
3rd Key Holder
BootBarn
10.2010 - 08.2017
Data Entry Clerk
Blue Shield Of California
07.1989 - 06.1993
High School Diploma -
Nevada Union H.S
Associate of Arts - Dietary Management
American River College
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