Shannon Robinson
Virginia Beach,VA
Summary
Dedicated and resilient professional, blending military and civilian expertise. Proficient in supervision, executive support, employee engagement, personnel management, data administration, and training oversight. A decisive leader adept at problem analysis, solution development, and decision-making, backed by strong oral and written communication skills and top-notch organizational capabilities. Professional who possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Executive Assistant (GS 12)
Bureau of Safety and Environmental Enforcement
03.2023 - 03.2024
- Served as the primary scheduling manager for the Deputy Director, overseeing efficient administrative operations and managing the Deputy Director’s daily schedule to optimize productivity and support their needs
- Developed and provided daily briefing schedule
- Managed the Deputy Director's calendar, coordinating appointments and briefings based on a comprehensive understanding of workload priorities and office requirements
- Handled sensitive and confidential information related to the Deputy Director's schedule and events, ensuring discretion and professionalism in all communications and interactions
- Acted as a travel manager in the Office of the Director, responsible for arranging all travel logistics, including reservations, authorizations, and detailed itineraries, to facilitate seamless travel experiences
- Ensured thorough preparation and authorization for all travel activities, refining schedules and arrangements to align with the Deputy Director's preferences and requirements
- Efficiently processed travel vouchers within established timeframes, maintaining accuracy and compliance with organizational policies and procedures
- Provided expert advice and guidance to the Office of the Director staff on administrative policies, procedures, and directives, ensuring compliance and adherence to established protocols
- Undertook special assignments of a complex and responsible nature, including research, fact-finding, and information provision for the Deputy Director and other stakeholders
- Collaborated with relevant stakeholders on assigned projects, contributing to drafting documents, conducting analyses, and preparing briefing materials to support organizational objectives
- Took a leadership role in planning major bureau and leadership events, working collaboratively with colleagues to ensure successful execution
- Fostered collaboration with the Office of the Director staff and other bureau stakeholders to implement administrative policies, directives, and procedures effectively and efficiently
- Created a bureau-wide initiative, which was accepted by both the Director and Deputy Director to engage employees in the agency regarding the organizational health and psychological safety of employees within the organization
- Implemented an innovative scheduling system for the Deputy Director, increasing efficiency by 20% and reducing scheduling conflicts, leading to smoother operations and improved time management
- Completed a project management professional training class
- Played a pivotal role in the development and execution of a major bureau-wide event, overseeing logistics and coordination efforts that resulted in record attendance and positive feedback from participants, showcasing strong leadership and event management capabilities
Senior Program Administrator
NexGen Data Systems
09.2022 - 03.2023
- Provided expert administrative support to multiple information technology teams, including the implementation of administrative systems, handling telephone communications, scheduling, correspondence management, document creation, research, data processing, and filing
- Managed the end-to-end onboarding and offboarding processes for a large workforce of over 300 employees, ensuring compliance with company policies and regulations
- Oversaw requests for personnel badges, common access cards, facility access badges, and account creation for new employees, maintaining rigorous security protocols and documentation
- Delivered superior customer service, addressing inquiries promptly and professionally to meet the needs of internal stakeholders
- Utilized advanced analytical techniques to collect and interpret data, making strategic recommendations for process improvements, particularly in the onboarding process
- Prepared comprehensive reports to provide insights and recommendations for decision-making at the senior management level
- Managed the processing of travel requests, documentation, and approvals, ensuring compliance with travel policies and budgetary constraints
- Handled confidential and non-routine information with discretion and confidentiality, maintaining the highest standards of professionalism and integrity
- Enhanced the efficiency of the onboarding process by implementing a digital tracking system, reducing onboarding time by 20% and improving accuracy, resulting in smoother transitions for new employees and increased productivity across IT teams
- Implemented proactive measures to streamline personnel badge issuance and facility access procedures, resulting in a 25% reduction in processing time and improved security measures, ensuring timely access for employees and contractors while maintaining stringent security standards
- Spearheaded the development of a comprehensive data analysis framework to evaluate the effectiveness of the onboarding process, resulting in actionable insights and process improvement recommendations that led to a 30% increase in onboarding efficiency and overall operational effectiveness
Administrative Personnel Supervisor
Virginia Army National Guard
07.2018 - 09.2022
- Managed paperwork for vendor access to base facilities, ensuring compliance with regulatory requirements and efficient vendor management processes
- Provided expert supervision to assigned employees, overseeing personnel activities and ensuring compliance with policies and regulations
- Offered guidance and advice to commanders and senior staff members on personnel matters, including readiness levels and strength assessments
- Made recommendations for process improvement to enhance efficiency and effectiveness in personnel management
- Collected and analyzed data related to personnel, training, and readiness, providing valuable insights to inform decision-making processes
- Reviewed consolidated reports, statistics, and applications, preparing recommendations for personnel actions and duty assignments
- Managed personnel records for both officers and enlisted personnel, ensuring accuracy and compliance with regulations
- Participated in occupational classification and human resources management activities, contributing to the effective organization and management of personnel
- Assisted in recruitment activities, including candidate screening and selection processes
- Processed various personnel actions, including promotions, transfers, discharges, and line-of-duty investigations, with meticulous attention to detail
- Prepared and monitored requests for awards, promotions, transfers, and other personnel actions, arranging ceremonies and processing documentation as needed
- Applied knowledge of Freedom of Information and Privacy Acts to ensure compliance with regulations governing personnel information
- Drafted military and non-military correspondence, maintaining professionalism and accuracy in all communications
- Managed personnel files per the Army Records Management System, ensuring proper documentation and storage of records
- Processed personnel for retirement, updating local publications as required
- Executed and monitored automated interfaces with other systems, ensuring seamless integration and data exchange
Office Coordinator
Northampton County Planning and Zoning
11.2016 - 07.2018
- Provided high-level support to the Director of Northampton County Planning and Zoning, assisting in the efficient operation of departmental activities
- Managed calendars and schedules, ensuring timely coordination of meetings, appointments, and deadlines
- Assisted with the execution of legally mandated duties, ensuring compliance with regulatory requirements and deadlines
- Cultivated effective public relations with a diverse range of local government officials and stakeholders, fostering positive relationships and collaboration
- Conducted research on local permissible land use activities, providing valuable insights to inform decision-making processes
- Planned, coordinated, and monitored projects and assignments with competing demands and deadlines, ensuring efficient and effective project management
- Maintained records in accordance with local policies and Library of Congress guidance, ensuring accurate documentation and compliance with regulations
- Assisted in the revision of the County's Zoning Ordinance, contributing to the development of updated policies and regulations
- Managed correspondence, initiating appropriate notifications for land use matters and ensuring timely responses to inquiries
- Reconciled receipts and managed financial records, ensuring accuracy and compliance with financial procedures
- Prepared Freedom of Information Act requests, facilitating access to public records in accordance with legal requirements
- Advised management officials on long-range planning activities, new initiatives, and program changes, providing strategic guidance for mission support and organizational success
Mental Health Skill Building Specialist
Eastern Shore Community Services Board
08.2014 - 06.2015
- Provided expert community-based mental health support in both residential and community settings, delivering tailored interventions to individuals with clinical mental health diagnoses
- Offered compassionate care and assistance to clients, equipping them with essential skills for daily living and promoting independence
- Conducted comprehensive functional assessments to evaluate clients' strengths, needs, and areas for growth
- Developed individualized treatment plans in collaboration with clients, focusing on community integration, stability, and fostering independence
- Maintained complete and accurate documentation using electronic health records, ensuring compliance with Medicare and agency regulations
- Established and maintained confidential communications with other healthcare providers to facilitate continuity of care and holistic treatment approaches for clients
Education
Master of Science - Business Administration
Regent University
Virginia Beach, VA08.2026
Bachelor of Science - Multidisciplinary Studies (Business and Accounting), Psychology
Liberty University
01.2011
Skills
- Analytical Skills
- Budgetary Oversight
- Change Management
- Conflict Resolution
- Correspondence Coordination
- Cross-Functional Collaboration
- Customer Service
- Defense Travel System
- Human Resources
- Logistics Handling
- Office Administration
- Paralegal Specialist
- Payroll and Benefits
- Performance Evaluation
- Personnel Management
- Process Enhancement
- Program Administration
- Project Oversight
- Records Handling
- Regulatory Compliance
- Risk Management
- Stakeholder Engagement
- Strategic Planning
- Supervisory Abilities
- Talent Acquisition
- Time Management
- Vendor Management
- Incident Response
- Digital Forensics
- Network Security
- Phishing Detection
- Executive Support
- Administrative Support
- Office Management
- Strong Problem Solver
Certification
- CompTIA Certification
Timeline
Executive Assistant (GS 12)
Bureau of Safety and Environmental Enforcement
03.2023 - 03.2024
Senior Program Administrator
NexGen Data Systems
09.2022 - 03.2023
Administrative Personnel Supervisor
Virginia Army National Guard
07.2018 - 09.2022
Office Coordinator
Northampton County Planning and Zoning
11.2016 - 07.2018
Mental Health Skill Building Specialist
Eastern Shore Community Services Board
08.2014 - 06.2015
Master of Science - Business Administration
Regent University
Bachelor of Science - Multidisciplinary Studies (Business and Accounting), Psychology
Liberty University
- CompTIA Certification
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