Learning Languages
32 Years of professional experience
SHANNON ROHRER
Annapolis,MD
Summary
Sincere and enthusiastic individual. Would like to transition towards a path where my skills would be more beneficial in a fun environment. My hospitality experience will provide a strong layer of interpersonal relationships with guests. Accomplished in delivering high class service while increasing cusotmer loyalty.
Program management professional with strong track record of driving successful projects and initiatives. Skilled in strategic planning. Known for fostering team collaboration and adapting to evolving project requirements, ensuring consistent achievement of objectives. Proven ability in leadership, problem-solving, and delivering impactful results.
Overview
3
3
Work History
Assistant Kitchen Manager
Bert Jabins Yacht Yard
06.2025 - Current
- Supervised daily kitchen operations, ensuring compliance with health and safety regulations.
- Maintained a clean and safe work environment, conducting regular inspections to ensure compliance with health and safety regulations.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
Manager of Programs
Chesapeake Region Accessible Boating/CRAB
01.2022 - 06.2025
- Led volunteer training initiatives, fostering a culture of safety and inclusivity among volunteers.
- Collaborated with community partners to expand outreach efforts and increase program participation.
- Scheduled and supervised fleet director meetings to discuss new ideas and update participants on program details and milestones.
- Recruited and trained volunteers
- Provided ongoing direction and leadership for program operations.
- Collaborated closely with executive leadership to develop strategic plans for long-term growth.
- Advanced community outreach efforts by building strong relationships with local partners.
- Maintained and updated project related documents..
- Developed five Wellness Programs from ground up, laying out framework, and defining roles.
- Implemented feedback mechanisms to gather insights from volunteers and CRAB guests, guiding continuous program improvement.
- Enhanced volunteer experience with introduction of new technology solutions, leading to increased volunteer engagement.
- Interacted well with CRAB guests and volunteers to build connections and nurture relationships.
- Scheduled volunteers for shifts, taking into account the different guests and volunteer strengths.
- Cultivated and strengthened lasting guest relationships using strong issue resolution and dynamic communication skills.
Bartender to Supervisor to Manager
Annapolis Yacht Club
11.2020 - 12.2021
- Taught teammates the importance of upselling inventory, positive customer service, and member recognition
- Received two promotions in less than two years
- Crafted innovative cocktail recipes to enhance guest experience.
- Managed bar inventory, ensuring availability of premium spirits and ingredients.
- Trained new staff on bartending techniques and customer service protocols.
- Maintained cleanliness and organization of bar area for efficient service delivery.
- Oversaw daily operations, optimizing workflow during peak hours to improve efficiency.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation with club members and their guests
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Bartender and Inventory Purchaser
Kiawah Island Beach Club
01.2019 - 10.2020
- Ordered and helped maintain inventory of bar products, including alcohol, soft drinks and supplies to prepare for high volume of daily and weekly sales
- Demonstrated the ability to multi-task at a fast pace while handling various situations and individuals with one hundred and thirty plus people nightly in a short time frame
- Ensured guest satisfaction
- Followed safety and sanitation policies for handling food and beverages during COVID-19
- Collaborated with kitchen staff to coordinate timely service during busy events and functions.
- Managed inventory and stock levels, ensuring optimal availability of supplies for peak service times.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Upheld strict regulations for safe alcohol service and food safety.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Conducted market research to stay informed about industry developments and supplier capabilities.
Bartender
Seabrook Island Club
08.2017 - 01.2019
- Created interpersonal relationships with multiple members
- Maintained safety and sanitation above standards
- Created and maintained a secure safe environment for employees and guests
- Demonstrated monetary skills while upselling product on the golf course
- Provided superior customer service that had repeated customers
- Trained and mentored junior staff on beverage preparation and customer service techniques.
- Completed requisitions to maintain required stock par levels.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Assisted with inventorying beverage stock and bar supplies.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Upheld strict regulations for safe alcohol service and food safety.
Bartender Supervisor
The Fat Hen
03.2014 - 08.2017
Bartender
Pearlz Oyster Bar
02.2005 - 02.2014
Education
ASSOCIATE OF SCIENCE - CULINARY ARTS
TRIDENT TECHINICAL COLLEGE
NORTH CHARLESTON, SC06.2006
Skills
- Reliability
- Emotional intelligence
- Time management
- Program leadership
- Policy implementation
- Operations oversight
- Program strategy development
- Attention to detail
- Problem-solving abilities
- Adaptability and flexibility
- Relationship building
Activities
- Worked with Homegrown Hospitality (a non-profit organization) for six seasons in SC during Christmas to deliver toys and food to underprivileged families
- Offered time and cooked meals with Kiawah Island Beach Club in SC to serve lunch at a local shelter
- Play a decent game of golf
- Fishing is therapeutic
- Reading a book on the porch is rejuvenating
- Cooking is my love language
Interests
Volunteering
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
Spanish
Limited Working
Certification
CPR/First Aide/AED for Adult, Child, and Infant
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CultureHealthcare benefitsWork from home optionPaid time off401k matchPaid sick leaveFlexible work hoursStock Options / Equity / Profit SharingPersonal development programs4-day work weekSoftware
Microsoft Office
Typing
Adobe
Timeline
Assistant Kitchen Manager
Bert Jabins Yacht Yard
06.2025 - Current
Manager of Programs
Chesapeake Region Accessible Boating/CRAB
01.2022 - 06.2025
Bartender to Supervisor to Manager
Annapolis Yacht Club
11.2020 - 12.2021
Bartender and Inventory Purchaser
Kiawah Island Beach Club
01.2019 - 10.2020
Bartender
Seabrook Island Club
08.2017 - 01.2019
Bartender Supervisor
The Fat Hen
03.2014 - 08.2017
Bartender
Pearlz Oyster Bar
02.2005 - 02.2014
ASSOCIATE OF SCIENCE - CULINARY ARTS
TRIDENT TECHINICAL COLLEGE