Shannon Romero
Albuquerque
Summary
Dynamic health information management professional with a proven track record at Central Desert Behavioral Health Hospital. Expert in clinical documentation and quality improvement, fostering effective communication and collaboration among interdisciplinary teams. Recognized for enhancing patient record accuracy and conducting impactful training sessions, ensuring compliance with HIPAA regulations while advocating for patient-centered care.
Overview
10
10
years of professional experience
Work History
Director of Health Information Management
Central Desert Behavioral Health Hospital
05.2023 - Current
- Collaborates closely with physicians and nursing staff to improve quality of patient records documentation.
- Participated in committees to discuss electronic health records and methods to improve overall workflows.
- Conducted regular audits on health information systems to ensure data integrity, accuracy, and compliance with regulations.
- Collaborates with interdisciplinary teams to optimize workflow processes and enhance overall efficiency.
- Acting member of Governing Board and Medical Executive Committee.
Provider Liaison
Central Desert Behavioral Health Hospital
05.2023 - Current
- Collaborated closely with physicians and nursing staff to improve quality of patient records documentation.
- Conducted education and training activities for physicians, nursing staff and administrative personnel.
- Initiated physician orientations to support ongoing education of health care provider community.
- Served as a liaison between healthcare providers and internal departments such as claims processing or customer service, facilitating effective resolution of any issues that arose during day-to-day operations.
Assistant Business Office Manager
Central Desert Behavioral Health Hospital
12.2021 - 05.2023
- Performed accounts receivable collections for past due accounts by conducting collection calls.
- Improved billing accuracy by diligently reviewing Medicare claims and identifying discrepancies.
- Generated monthly billing and posting reports for management review.
- Conducted thorough insurance verifications prior to patient admission.
- Assisted Business Office Manager in cash posting and reconciling.
Eligibility and Enrollment Advisor
Department of Veterans Affairs
12.2019 - 12.2021
- Finalized and processed enrollment applications.
- Manged new enrollments by entering veterans' data and carefully reviewing military discharge documents to ensure any special eligibility factors are entered.
- Engaged customers and provided a high level of service by carefully explaining details about Veterans Health Benefits and VHA Enrollment.
- Managed the Decedent Affairs Desk in the Eligibility and Enrollment Office for the Raymond. G. Murphy VA Hospital.
- Met with the families of deceased veterans to provide support and information regarding Veterans Burial Benefits.
- · Acted as a liaison between the Office of the Medical investigator to and Physician to notify of patients passing and request for providers to complete death certificates when applicable.
Discharge Planner
Advanced Health Care of Albuquerque
05.2019 - 12.2019
- Improved patient satisfaction by carefully evaluating their needs and developing personalized discharge plans.
- Advocated for patients' best interests, working closely with the interdisciplinary team to develop appropriate treatment plans and interventions.
- Coordinated timely discharges by effectively communicating with physicians, nurses, social workers, and other relevant stakeholders.
- Solved problems related to abrupt changes in discharge, coordinated updates and communicated discharge plans.
Administrative Assistant to the Business Office
Advanced Health Care of Albuquerque
03.2015 - 05.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted Business Office Manager with monthly operational reviews to check budget compliance and identify areas in need of adjustment.
- Managed the work involving the tracking of data and documents in support of the verifying of new hires credentials or during the period of reinstatement for a lapsed license.
Education
Bachelor of Science - General Business
New Mexico Highlands University
Las Vegas, NM05-2026
Associate of Applied Science - Business Administration
Central New Mexico Community College
Albuquerque, NM08-2018
Associate of Applied Science - Integrated Studies
Central New Mexico Community College
Albuquerque, NM05-2018
Skills
- Health records review
- Effective communication
- HIPAA
- Clinical documentation
- Quality improvement
- Training and mentoring
- Interpersonal and written communication
- Health information systems
- Teamwork and collaboration
- Adaptability and flexibility
- Attention to detail
- Problem-solving abilities
Timeline
Director of Health Information Management
Central Desert Behavioral Health Hospital
05.2023 - Current
Provider Liaison
Central Desert Behavioral Health Hospital
05.2023 - Current
Assistant Business Office Manager
Central Desert Behavioral Health Hospital
12.2021 - 05.2023
Eligibility and Enrollment Advisor
Department of Veterans Affairs
12.2019 - 12.2021
Discharge Planner
Advanced Health Care of Albuquerque
05.2019 - 12.2019
Administrative Assistant to the Business Office
Advanced Health Care of Albuquerque
03.2015 - 05.2019
Bachelor of Science - General Business
New Mexico Highlands University
Associate of Applied Science - Business Administration
Central New Mexico Community College
Associate of Applied Science - Integrated Studies
Central New Mexico Community College
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