Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
SHANNON ROSE

SHANNON ROSE

Oklahoma City,OK

Summary

Customer -Focused with over 6+ years of remote customer service experience. Specializing in credit card account management for major retailers.

Proven ability to handle complex issues resolved technical problems and retain accounts. As the owner of affordable appliances and furniture I have a deep understanding of direct customer engagement sales and inventory management.

I am committed to providing exceptional customer service and I am ready to start immediately for a part-time remote roll as a reservations agent an appointment scheduler a payment processor or customer service representative. I can start work immediately and I can work anytime days nice and weekends.

Overview

14
14
years of professional experience

Work History

Business Owner

Affordable Appliances & Furniture
06.2018 - Current
  • Manage all aspects of a small retail business including sales, customer service, inventory and marketing.
  • Provided daily customer service addressing inquiries resolving issues and building strong relationships to drive repeated business.
  • I handle all sales and transactions and payment processing for appliances and furniture.

Alpine Access/Sykes

Customer Service Agent
07.2016 - 02.2022
  • Managed a high volume of the inbound customer calls related to credit card accounts for 4 well known brands Gap Old Navy banana Republic in athleta.
  • Successfully results technical issues way delight fees helped customers with feeling and taking payments over the phone to ensure customer satisfaction and account retention.
  • Completed 6 weeks of paid intensive training for 9 weeks of on a job training consistently recognized for outstanding customer service and brand loyality.

Personal Care Assistant

Healthcare Innovations
11.2011 - 01.2015
  • Monitored and assisted residents through individual service plans.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted with daily living activities, running errands, and household chores.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Education

Wright Business School
Oklahoma City, OK
04-1994

Skills

  • Customer service and communication
  • Remote customer service
  • Account management
  • conflict resolution and active listening
  • Organizational skills
  • Driven and determined
  • Entrepreneurial leadership
  • Verbal and written communication
  • Technical and administrative
  • payment processing data entry typing 45 words per minute and financial
  • Empathy and problem solving
  • Sales and negotiation
  • Time management and self-motivation

Timeline

Business Owner

Affordable Appliances & Furniture
06.2018 - Current

Alpine Access/Sykes

Customer Service Agent
07.2016 - 02.2022

Personal Care Assistant

Healthcare Innovations
11.2011 - 01.2015

Wright Business School

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SHANNON ROSE