Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Hi, I’m
Shannon Rose
Harrah,OK
Summary
Overview
7
years of professional experience
Work History
Apline Access/Sykes
Work From Home Customer Service Agent
11.2011 - 08.2018
Job overview
- Expedited resolution times by effectively prioritizing and managing multiple cases simultaneously.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Met customer call guidelines for service levels, handle time and productivity.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Responded to customer calls and emails to answer questions about products and services.
- Communicated with clients regarding account services, statements, and balances.
- Implemented new strategies to reduce average call handle time while maintaining excellent service quality.
- Delivered prompt service to prioritize customer needs.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Wrights Business School2219 W I-240 Service Road #110, Oklahoma City, OK
Administrative Secretary from Professional Administrative Secretary
02.1994
University Overview
Skills
- Calm Under Pressure
- Good Telephone Etiquette
- Time Management
- Excellent Communication
- Multitasking
- Research
- Organization and Time Management
- Multitasking Abilities
- Account Services
- Strong Telephone Etiquette
- Call Control
- High-Volume Environments
- Website Navigation
- Closing Procedures
- Technical Support and Assistance
- Financial Transactions
- Call Volume and Quality Metrics
- Past Due Account Management
- Sales and Upselling
- Sales Quota Achievement
- Understanding Customer Needs
- Rewards Programs
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Work From Home Customer Service Agent
Apline Access/Sykes
11.2011 - 08.2018
Wrights Business School
Administrative Secretary from Professional Administrative Secretary
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