SHANNON ROSE

Highly motivated and results-oriented Customer Service Representative with 6+ years of experience in diverse industries, including financial services and healthcare. Proven ability to:

• Exceed performance metrics consistently, earning bonuses and certificates for outstanding customer service.
• Resolve complex customer issues efficiently, including credit card inquiries, billing disputes, and late fee waivers.
• Provide exceptional customer support by actively listening, de-escalating conflicts, and finding effective solutions.
• Collaborate effectively with team leads and coaches to enhance skills and improve customer satisfaction.
• Build strong client relationships through empathetic and personalized service, fostering a positive and supportive environment (as a Personal Care Assistant).

Key Skills:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical abilities
• Active listening and conflict resolution
• Customer relationship building
• Data entry and accuracy
• Professionalism and empathy