Shannon Rose
Pewee Valley,KY
Overview
31
31
years of professional experience
Work History
Health Services Aide
Cedar Lake Lodge
Lagrange, KY
02.2025 - Current
- Assisted healthcare professionals in patient care activities and daily tasks.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Maintained confidentiality of patient information during all scheduling interactions.
- Performed follow up calls to confirm scheduled appointments.
- Provided assistance with additional tasks as needed or requested by management.
- Reviewed patient medical history documents prior to appointment scheduling.
- Worked collaboratively with other team members to meet departmental goals.
- Inputted patient data into the electronic health record system.
- Verified insurance information prior to appointment booking.
- Answered incoming calls from potential new patients and existing patient inquiries
- Transported patients safely to and from medical appointments and procedures.
- Assisted medical staff with patient transfers using specialized equipment.
- Followed safety protocols to ensure patient security during transit.
- Maintained accurate records of patient transport schedules and requirements.
Programming Coordinator
Cedar Lake Lodge
Lagrange, KY
06.2011 - 02.2025
- Coordinated programming schedules for residents and staff participation.
- Developed engaging activities aligned with resident interests and abilities.
- Assisted in budget planning for recreational activities and events.
- Evaluated participant feedback to improve future programming initiatives.
- Developed and implemented tracking systems to monitor the progress of program activities.
- Trained staff members on how to use newly developed applications.
- Managed communications between team members during the development cycle.
- Identified potential areas for improvement within existing programs.
- Performed administrative duties such as scheduling appointments, filing documents.
- Managed classroom scheduling
- Ran classrooms as a Manager
Direct Support Professional
Cedar Lake Lodge
Lagrange , KY
10.1994 - 06.2011
- Assisted individuals with daily living activities and personal care needs.
- Developed and maintained positive relationships with clients and their families.
- Implemented individualized support plans to enhance client well-being.
- Assisted individuals in learning and developing new skills.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Used approved crisis intervention techniques in emergency situations.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Assisted clients with maintaining good personal hygiene.
- Encouraged and reassured clients throughout transitions to facilitate smooth discharge.
- Developed relationships with families of those receiving services to ensure continuity of care.
- Leveraged database management system to track and report service hours, details of activities and progress on goals.
Coach/Trainer
Cedar Lake Lodge
Lagrange, KY
02.1996 - 02.2011
- Assisted with training new employees.
- Developed training materials for various programs and initiatives.
- Facilitated onboarding sessions for new hires and team members.
- Documented all training activities including attendance records, feedback forms, surveys.
- Provided constructive feedback and positive reinforcement to keep trainees motivated.
- Resolved any issues raised by participants during the training session in a timely manner.
Education
High School Diploma -
Oldham County High School
Buckner 06-1994
Some College (No Degree) - Administrative Assistant
Sullivan University
Louisville, KYSome College (No Degree) - Nursing
JCTC
Louisville, KYSkills
- Patient care
- Electronic health records
- Appointment scheduling
- Insurance verification
- Data entry
- Crisis intervention
- Communication skills
- Team collaboration
- Problem solving
- Activity planning
- Staff training
- Time management
- Confidentiality maintenance
- Multitasking efficiency
Accomplishments
- 2014 Employee of the year
- 2014 Jericho Friend Award
- Employee of the month twice
Timeline
Health Services Aide
Cedar Lake Lodge
02.2025 - Current
Programming Coordinator
Cedar Lake Lodge
06.2011 - 02.2025
Coach/Trainer
Cedar Lake Lodge
02.1996 - 02.2011
Direct Support Professional
Cedar Lake Lodge
10.1994 - 06.2011
High School Diploma -
Oldham County High School
Some College (No Degree) - Administrative Assistant
Sullivan University
Some College (No Degree) - Nursing
JCTC