Results-driven professional with expertise in inventory management, financial reporting, and marketing strategy. Proven track record in optimizing daily operations and enhancing customer engagement.
Overview
14
14
years of professional experience
Work History
Co owner Island Hippie Apparel
Island Hippie Corporation
St. Thomas
09.2019 - 06.2025
Managed daily operations for retail store and online sales platform.
Oversaw inventory management and restocking procedures to ensure product availability.
Developed marketing strategies to enhance brand visibility and customer engagement.
Implemented visual merchandising standards to create appealing product displays.
Monitored sales trends to adjust product offerings and promotions accordingly.
Managed day-to-day business operations including staffing, inventory management, budgeting, accounting, and payroll processing.
Created marketing campaigns to promote products and services.
Coordinated special events such as product launches or promotional campaigns.
Accounting Technician
City of St. Petersburg
St. Petersburg
09.2019 - 06.2020
Processed invoices and expense reports for city departments.
Maintained financial records and ensured compliance with regulations.
Managed accounts payable and receivable functions efficiently.
Utilized accounting software to streamline financial reporting processes.
Reviewed and processed invoices, payments, receipts and other financial documents to ensure accuracy.
Assessed data and information to check entries, calculations, and billing codes for accuracy.
Verified accuracy of financial data before entering it into the system.
Maintained financial records, including accounts receivable and payable and general ledger.
Completed special projects as assigned by senior leadership team members.
Recorded debit, credit and account transactions in computer spreadsheets and databases.
Adjustment Specialist
City of St. Petersburg
St. Petersburg
06.2014 - 09.2019
Utilized collection software to track account status and document interactions.
Supervised collections team to ensure compliance with city regulations.
Coordinated communication between departments to resolve collection issues efficiently.
Performed research and due diligence to resolve issues.
Created and distributed updated customer statements.
Collaborated with departments to resolve adjustment disputes and inquiries.
Processed documentation for claims and adjustments accurately and efficiently.
Maintained accurate records of adjustments in the city's database system.
Trained new staff on procedures and best practices for claims processing.
Provided technical assistance to customers regarding various adjustment procedures.
Generated reports summarizing overall trends in customer service satisfaction levels for management review.
Provided guidance and training on proper methods for processing customer requests for adjustments.
Utilized analytical skills to identify discrepancies in data sets and resolve them quickly.
Reviewed customer requests for adjustments and determined appropriate action plans.
Town Treasurer
Town of Stephens City
Stephens City
02.2011 - 06.2014
Managed financial records and documentation for town operations.
Processed invoices and payments for various town services and vendors.
Supported audits by organizing financial documents and reports effectively.
Participated in meetings to discuss budgetary needs and financial planning.
Maintained accurate filing systems for all financial transactions and records.
Reviewed accounts payable and receivable activities to ensure accuracy of financial transactions.
Coordinating Manager/Manage Care/Registration/Health Ins Rep at Health and Hospitals Corporation/CONEY ISLAND HOSPITALCoordinating Manager/Manage Care/Registration/Health Ins Rep at Health and Hospitals Corporation/CONEY ISLAND HOSPITAL