Shannon Rudzik
Dallas,OR
Summary
Dynamic and resourceful professional, adept in leveraging strategic problem-solving skills, tech-saviness, and exceptional customer service to enhance brand engagement and streamline operations. Proven track record in project management and team leadership, achieving significant process improvements and mentoring staff for professional growth. Expertise in global travel and advanced research, driving innovation and efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Multimedia Manager
Butler Travel LLC
06.2019 - Current
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Developed targeted advertising campaigns, driving website traffic and generating leads.
- Coordinated seamless integration of newly acquired technologies into existing workflows while minimizing disruption to ongoing projects.
- Spearheaded process improvements, reducing inefficiencies and optimizing team performance for timely project delivery.
- Mentored junior staff members, improving their technical skills and fostering professional growth.
Senior Travel Consultant
Butler Travel LLC
01.2018 - Current
- Streamlined booking processes for improved efficiency and reduced errors in reservations.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Interviewed and qualified clients to determine international travel and lodging needs and recommended points of interest to maximize travel experiences.
- Maintained exceptional client retention rates by prioritizing customer satisfaction and offering ongoing support during trips.
- Conducted comprehensive research on various destinations to create informative itineraries for clients' trips abroad.
- Kept up-to-date with global travel trends and advisories to provide accurate information and ensure safe travels for clients.
- Managed complex multi-destination itineraries with precision while adhering to strict deadlines.
Teller
Wells Fargo
02.2017 - 10.2017
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Owner/Operator Truck Driver
West Coast Xpress
01.2009 - 01.2017
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Established strong working relationships with dispatchers, resulting in improved coordination and scheduling.
- Managed day-to-day business operations.
Sales Associate
Converse
10.2014 - 12.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Supervisor
Dairy Queen
11.2011 - 06.2014
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Managed time effectively during busy shifts, prioritizing tasks based on urgency and importance.
- Maintained a clean and organized workspace for better efficiency during peak hours.
- Demonstrated adaptability by rotating between various stations as needed, optimizing team performance.
- Promoted a welcoming atmosphere through friendly interactions with both new and returning customers.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Prepared customized orders efficiently while paying close attention to detail, resulting in satisfied customers.
Community Volunteer
Salem Public Library Foundation Oregon
07.2010 - 08.2013
- Supported children''s literacy development through participation in story time sessions, encouraging a love for reading from an early age.
- Assisted patrons in locating resources, increasing overall satisfaction with library services.
- Improved library efficiency through regular inventory checks, updating records as needed.
- Aided patrons in using technology resources such as computers, printers, scanners, and e-readers to ensure successful completion of tasks.
- Collaborated with librarians to plan and execute engaging programs for children, teens, and adults.
- Promoted literacy by assisting in the planning and implementation of reading programs for various age groups.
- Promoted a positive learning environment by creating visually appealing displays that highlight new arrivals or thematic topics within the library''s collection.
Sales Representative
Cutco Cutlery
10.2012 - 07.2013
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Fostered collaborative environment, sharing best practices among sales team.
Assistant Martial Arts Instructor
Northwest Martial Arts
01.2008 - 01.2013
- Provided support during classes, group lessons, and classroom activities.
- Assisted students in developing critical thinking skills through problem-solving exercises and group projects.
- Demonstrated proper techniques, ensuring safety and accuracy during training sessions.
- Promoted physical fitness and discipline through engaging warm-up exercises and drills.
- Participated in staff meetings, sharing insights on student progress and contributing ideas for program improvement.
Education
Associate of Arts - General
Chemeketa Community College
Salem, OR06.2023
Skills
- Strong Communication
- GDS knowledge
- Advanced Research
- Exceptional customer service
- Global travel experience
- Administrative tasks
- Professionalism and Courtesy
- Strong Work Ethic
- Problem Solving
- Teamwork
- Project Management
- Tech Savvy
Certification
- Verified Travel Advisor, ASTA - 2020-Current
- Certified Japan Travel Specialist, Japan National Tourism Organization - May 2018 - Current
- Certified South Korea Travel Specialist, Korea Tourism Organization - July 2018 - Current
- Certified Norway Travel Specialist, VisitNorway, July 2018 -
Hobbies
- Avid writer and published author
- Knitting
- Crochet
- Cross-stitch
- Piano
Languages
Japanese
Limited Working
Spanish
Elementary
Timeline
Multimedia Manager
Butler Travel LLC
06.2019 - Current
Senior Travel Consultant
Butler Travel LLC
01.2018 - Current
Teller
Wells Fargo
02.2017 - 10.2017
Sales Associate
Converse
10.2014 - 12.2014
Sales Representative
Cutco Cutlery
10.2012 - 07.2013
Supervisor
Dairy Queen
11.2011 - 06.2014
Community Volunteer
Salem Public Library Foundation Oregon
07.2010 - 08.2013
Owner/Operator Truck Driver
West Coast Xpress
01.2009 - 01.2017
Assistant Martial Arts Instructor
Northwest Martial Arts
01.2008 - 01.2013
Associate of Arts - General
Chemeketa Community College
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