Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Russell

Dalton,MA

Summary

Versatile and results-oriented professional with a background at ALADCO Linen Services, enhancing operational efficiency and quality assurance. Demonstrated expertise in equipment monitoring and a strong work ethic, coupled with exceptional problem-solving abilities and communication skills. Proven track record of fostering teamwork and implementing effective strategies to meet and exceed employer expectations.

Overview

22
22
years of professional experience

Work History

Production Machine Operator

ALADCO Linen Services
03.2015 - Current
  • Operated machining equipment safely.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
  • Coordinated set-up processes to enhance production functions.
  • Enhanced overall efficiency by facilitating effective teamwork during transitions.
  • Verified factors affecting product quality, including labels and packaging.
  • Coached incoming team members.

Psychiatric Technician

Vermont State Hospital
02.2007 - 10.2009
  • Counseled and mentored clients on substance use and life choices.
  • Charted on each patient daily.
  • Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
  • Treated clients and families with respect and dignity.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting individual privacy rights.
  • Participated in ongoing professional development opportunities to stay current on best practices in psychiatric care.
  • Implemented behavior modification strategies based on individual patient needs, contributing to improved functioning within daily life activities.

Front Desk Receptionist

Topnotch Resort & Spa
06.2003 - 06.2006
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Education

Berkshire Community College
Pittsfield, MA

Skills

  • Equipment monitoring
  • Safety compliance
  • Quality assurance
  • Stress tolerance
  • Testing and troubleshooting
  • Operational safety
  • Good communication
  • Strong work ethic
  • Problem-solving
  • Attention to detail

Timeline

Production Machine Operator

ALADCO Linen Services
03.2015 - Current

Psychiatric Technician

Vermont State Hospital
02.2007 - 10.2009

Front Desk Receptionist

Topnotch Resort & Spa
06.2003 - 06.2006

Berkshire Community College

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Shannon Russell