Shannon Russell
Geary
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
17
17
years of professional experience
Work History
General MRA
Foundever
12.2024 - Current
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Ensured customer satisfaction through effective communication and problem-solving.
- Handled digital chat interactions to efficiently resolve customer inquiries.
- Resolved complex inquiries efficiently, enhancing client satisfaction.
- Executed refund procedures, resolving customer issues promptly.
- Troubleshot and resolved web issues, contributing to a more reliable and user-friendly online presence.
- Maintained near-perfect metrics, reflecting a commitment to excellence and meticulousness.
Stay at home wife and mom
Myself
Geary
02.2009 - Current
- Managing the household, including but not limited to finances, necessities, chores.
- Learning Coach for childrens Virtual School.
- Nurtured and developed children's growth and well-being.
Crew Member
Sonic Drive-In
08.2008 - 02.2009
- Stored food trays in refrigerated storage cabinets or placed them over food warmers for immediate service.
- Am in charge of taking orders from customers.
- Cleanliness, Customer Service, and Food Preparation
- Was able to successfully communicate with all members of my team in order to navigate job responsibilities and complete daily tasks.
- Taking customer orders
- I'm in charge of the cash register and dealing with money.
- Am capable of multitasking tasks such as taking orders, preparing orders, and handling cash with great accuracy.
Crew and Assistant
Youth and Family services
06.2008 - 08.2008
- Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
- Used [Software] to enter [Type] data, following procedures to keep information private.
- Incoming communications, such as phone calls, emails, and letters, were promptly received and forwarded to appropriate staff.
- Kept the reception area clean and tidy to give visitors a positive first impression.
- Provided expert clerical support by handling a wide range of routine and special requests efficiently.
- Did some research.
- Provided excellent customer service by being prompt, accurate, and courteous.
Cashier
Karl's Apple Market
02.2008 - 05.2008
- Kept well-stocked cashier lanes and store shelves to promote strong sales.
- Educated customers about [Type] promotions to increase sales.
- Help customers by guiding them and answering their questions.
- Am in charge of issuing receipts, refunds, change, and tickets.
- Counted the cash in the register drawer at the start and end of each shift.
- Checked customer prices and processed sales by scanning barcodes.
- Put things on shelves and organize them.
- Credit cards, checks, gift cards, and coupons were all processed by me.
- Greeted customers with a smile and offered prompt and dedicated assistance.
- Provided attentive and skilled assistance to all customer needs.
- Wrapped and bagged items for customers to protect them from damage and make them easier to transport.
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.
- Efficiently and accurately processed a large number of transactions.
Education
High School -
Wynnewood Public Schools
Wynnewood, OKCNA, HHA - Health Sciences
Mid-America Tech Center
Wayne Oklahoma Skills
- Telephone etiquette
- Ordering procedures
- Beverage preparation
- Verbal and written communication
- Food preparation
- Stocking and replenishing
- Interactive communication skills
- Customer service
- Cash Handling
- Customer engagement
- Team standards
- Communication skills
- Point-of-sale transactions
- Digital communication
- Problem solving
- Data entry
- Time management
- Team collaboration
- File organization
- Financial management
- Conflict resolution
- Attention to detail
- Training and development
- Written communication
- Computer skills
- Remote office availability
- Troubleshooting
- Good Telephone Etiquette
- Analytical thinking
- Verbal communication
- Decision-making
- Problem-solving
Timeline
General MRA
Foundever
12.2024 - Current
Stay at home wife and mom
Myself
02.2009 - Current
Crew Member
Sonic Drive-In
08.2008 - 02.2009
Crew and Assistant
Youth and Family services
06.2008 - 08.2008
Cashier
Karl's Apple Market
02.2008 - 05.2008
High School -
Wynnewood Public Schools
CNA, HHA - Health Sciences
Mid-America Tech Center