Summary
Overview
Work History
Education
Skills
Timeline
References
Generic

Shannon Sagar

Bend,OR

Summary

Resourceful Administrative Supervisor prepared to optimize office operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in project management, process improvement, and effective communication. Reliable and efficient with a proactive approach to problem-solving and organizational excellence.

Overview

4
4
years of professional experience

Work History

Administrative Manager

Therapeutic Associates Inc
02.2022 - 05.2024
  • Directed and oversaw office personnel activities.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Liaised with customers, addressed inquiries, handled meeting requests, and answered billing questions to provide outstanding customer care.
  • Managed busy calendar for a large team, planning and preparing meetings and communications.
  • Interpreted company policies and procedures for employees.
  • Managed accounts payable and receivable.
  • Analyzed existing workflows within departments to identify areas where improvements could be made.
  • Ensured compliance with applicable laws governing employee rights, such as labor laws, OSHA, and HIPAA regulations.

Front Office Supervisor

Rebound Physical Therapy
01.2020 - 02.2022
  • Provided exceptional customer service to ensure customer satisfaction.
  • Oversaw billing processes and addressed patient inquiries related to insurance claims.
  • Analyzed data to identify areas for improvement in operational efficiency.
  • Defined and documented office procedures by updating SOPs and planning comprehensive training for administrative support staff.
  • Examined all invoices for accuracy before submitting them for payment processing.
  • Developed and maintained filing systems for confidential documents.
  • Trained new administrative staff on office policies and procedures.
  • Coordinated with executive staff to ensure deadlines were met in a timely manner.

Education

High School Diploma -

Taft High School
06-1999

Skills

  • Critical thinking
  • Regulatory compliance
  • Microsoft Office Suite
  • Microsoft 365
  • Record-keeping and reporting
  • Organization and multitasking
  • Scheduling and calendar management
  • Verbal and written communication
  • Work Planning and Prioritization
  • Active listening
  • Policy interpretation
  • Data management
  • Customer relationship management

Timeline

Administrative Manager

Therapeutic Associates Inc
02.2022 - 05.2024

Front Office Supervisor

Rebound Physical Therapy
01.2020 - 02.2022

High School Diploma -

Taft High School

References

Attached.

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