Shannon Salt
Page,AZ
Summary
Dynamic Front Desk Office Manager at Best Western Plus Hotel, excelling in customer service and problem-solving. Enhanced guest satisfaction through effective complaint resolution and efficient check-in processes. Proficient in reservations and cash handling, while training staff to elevate service quality and operational efficiency.
Overview
3
3
years of professional experience
Work History
Front Desk Agent/Front Desk Office Manager
Best Western Plus Hotel
Page, AZ
04.2024 - 10.2025
- Managed guest check-ins and check-outs efficiently, ensuring a smooth arrival and departure experience.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Coordinated room assignments and special requests to meet individual guest needs effectively.
- Utilized property management system to manage reservations, track occupancy, and generate reports accurately.
- Assisted in maintaining cleanliness and organization of front desk area for optimal guest interactions.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for incoming guests.
- Trained new staff on front desk procedures, enhancing team efficiency and service quality.
- Resolved guest complaints with effective problem-solving, improving overall guest experience.
- Assist with end of the month expense reports, manage sales for groups and individual guest reservations, as well as making sure all guest reservations are accurate and the same for groups reservation.
Front Desk Agent
LaQuinta Inn & Suites
Page, AZ
08.2023 - 04.2024
- Managed guest check-in and check-out processes efficiently.
- Assisted guests with inquiries, providing exceptional customer service.
- Coordinated room assignments to optimize hotel occupancy rates.
- Processed reservations using property management software effectively.
- Resolved guest complaints swiftly, ensuring satisfaction and loyalty.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Boat Tours Agent
Aramark
Wahweap, Lake Powell AZ
04.2023 - 08.2023
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Managed inventory levels, ensuring product availability and minimizing waste.
- Operated point-of-sale systems accurately to process transactions swiftly.
- Generated reports detailing findings and recommendations.
- Communicate with F&B and Boat Captain
Education
Associate of Science - Medical Billing And Coding
The Bryman School Of Arizona
Phoenix, AZ12-2012
Skills
Customer service
Guest services
Problem-solving skills
Cash handling
Oral and written communications
Administrative skills
Front desk management
Microsoft office
POS systems
Sales expertise
Reservations
Training and mentoring
Bookkeeping
Payment oversight
Marketing
Transaction processing
Languages
English
Native or Bilingual
Timeline
Front Desk Agent/Front Desk Office Manager
Best Western Plus Hotel
04.2024 - 10.2025
Front Desk Agent
LaQuinta Inn & Suites
08.2023 - 04.2024
Boat Tours Agent
Aramark
04.2023 - 08.2023
Associate of Science - Medical Billing And Coding
The Bryman School Of Arizona