Shannon Samples
Ooltewah
Summary
Dynamic client service professional with a proven track record in managing client relationships and resolving complex issues while consistently delivering high-quality results. Adept at utilizing effective communication strategies to ensure client satisfaction and foster long-term partnerships. Recognized for collaborative teamwork and adaptability in fast-paced environments, leveraging extensive experience to drive successful outcomes. Key strengths include strategic problem-solving, proactive client engagement, and a commitment to excellence in service delivery.
Overview
17
17
years of professional experience
Work History
Client Service Consultant
RightSourcing Inc.
07.2023 - 10.2025
- Coordinate operational processes and maintain detailed documentation across departments to support compliance and workflow efficiency.
- Schedule and facilitate meetings between hiring managers and suppliers to ensure timely communication and project updates.
- Track requisition progress and update reports, achieving consistent SLA compliance and reducing turnaround times by 25%.
- Maintain organized records and standard operating procedures (SOPs) for improved accuracy and audit readiness.
- Manage onboarding logistics, screening coordination, and data accuracy within internal systems.
- Developed client onboarding processes to enhance user experience and satisfaction.
- Managed client relationships, addressing inquiries and resolving issues promptly.
- Analyzed client feedback to identify trends and recommend service improvements.
- Led initiatives to optimize workflow efficiency, reducing response times significantly.
- Monitored service metrics, ensuring alignment with company standards and goals.
- Delivered exceptional customer service by consistently exceeding expectations in responsiveness and problem-solving capabilities.
- Developed strong relationships with key clients, leading to increased trust and long-term business partnerships.
- Developed and deepened client relationships to increase loyalty and brand engagement.
Onboarding Compliance Analyst
RightSourcing Inc.
12.2022 - 07.2023
- Managed onboarding and documentation for over 200 supplier workers monthly, ensuring timely and compliant record completion.
- Conducted compliance audits to ensure adherence to regulatory standards and internal policies.
- Analyzed risk management processes, identifying gaps and recommending improvements for operational efficiency.
- Served as a subject matter expert on compliance matters, providing guidance and support to colleagues across various departments.
- Created and maintained compliance tracking reports and files, achieving 100% audit readiness.
- Supported project tracking and scheduling by coordinating between departments and external partners.
- Trained team members on documentation and workflow processes, ensuring consistency and clarity.
- Processed vendor invoices and assisted with administrative reporting and data entry tasks.
Program Support Operations Specialist
Magnit
05.2022 - 12.2022
- Partnered with managers to coordinate onboarding and offboarding schedules for multiple teams.
- Designed and delivered daily workforce reports, reducing reporting errors by 30%.
- Supported administrative documentation and maintained accurate records across multiple systems.
- Improved response times and task coordination, contributing to operational efficiency.
- Streamlined operational workflows to enhance process efficiency and reduce redundancy.
- Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
- Collected, arranged, and input information into database system.
- Managed stakeholder relationships to ensure alignment with operational priorities and secure support for key initiatives.
Client Service Representative
Magnit
11.2021 - 05.2022
- Maintained documentation and compliance tracking for 150+ weekly workers with 98% accuracy.
- Delivered weekly VMS reports and supported client communication to ensure smooth operations.
- Reduced escalations by improving response coordination and record accuracy.
- Delivered exceptional customer support through effective communication and problem-solving techniques.
- Managed client inquiries using CRM software to ensure timely resolutions and enhance satisfaction.
- Implemented best practices that reduced response times and improved overall client engagement rates.
- Maintained accurate record-keeping with proactive attention to client information updates.
Approval Specialist
Summit Funding
04.2021 - 11.2021
- Reviewed and verified borrower documentation for accuracy and completeness.
- Supported loan approval operations by organizing files, tracking project milestones, and communicating with multiple stakeholders.
- Maintained 100% compliance with state and federal guidelines through careful documentation management.
- Managed complex loan processing workflows to ensure timely approvals and enhanced client satisfaction.
- Followed all company policies and procedures to deliver quality work.
Client Service Representative
Grand Rounds
01.2021 - 04.2021
- Scheduled appointments, managed calendars, and supported patient documentation using internal systems.
- Improved scheduling efficiency by 20% through enhanced coordination and communication.
Associate
Walmart
08.2020 - 12.2020
- Provided administrative and customer service support in a fast-paced retail environment.
- Assisted with inventory documentation and organizational workflow improvements.
- Managed inventory levels to ensure product availability and minimize stock discrepancies.
- Analyzed sales data to identify trends, assisting in inventory planning and promotional strategies.
- Delivered exceptional customer service to enhance shopping experience and foster loyalty.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
Shift Lead
WinCo Foods
07.2008 - 08.2017
- Supervised team schedules and coordinated shift operations for 4–6 employees.
- Monitored documentation, inventory, and task completion for accuracy.
- Improved team productivity and reduced discrepancies through stronger workflow organization.
- Supervised daily operations to ensure efficient workflow and adherence to company policies.
- Trained and mentored team members on best practices for customer service and product handling.
- Coordinated inventory management processes, optimizing stock levels and reducing waste.
- Analyzed sales data to identify trends, contributing to strategic stocking decisions and promotions.
- Resolved customer inquiries promptly, improving overall satisfaction and loyalty metrics.
- Trained new employees and delegated daily tasks and responsibilities.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Established positive rapport with customers and staff members alike through strong communication skills.
Education
Associate of Science - Psychology
Chattanooga State
Chattanooga, TN07-2026
High School Diploma -
Middletown High School
Middletown06-2004
Skills
- Administrative Coordination & Scheduling
- Document Management & Reporting
- Cross-Functional Communication
- Project Tracking & Process Improvement
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Data Entry & Record Maintenance
- Onboarding & Compliance Support
- Vendor & Client Relations
- Outbound calling
- Account management
- Teamwork and collaboration
- Problem-solving skills
- Multitasking Abilities
- Customer service excellence
- Client support
Accomplishments
- Collaborated with team of 4 in the development of supplier evaluations and streamlining to appropriate job categories.
- Achieved candidate alignment by introducing additional pre-screening questions for the manager to quickly schedule interviews.
- Used Microsoft Excel to develop onboarding tracking spreadsheets.
- Achieved more productive feedback through effectively helping with streamlining expectations from the managers.
Timeline
Client Service Consultant
RightSourcing Inc.
07.2023 - 10.2025
Onboarding Compliance Analyst
RightSourcing Inc.
12.2022 - 07.2023
Program Support Operations Specialist
Magnit
05.2022 - 12.2022
Client Service Representative
Magnit
11.2021 - 05.2022
Approval Specialist
Summit Funding
04.2021 - 11.2021
Client Service Representative
Grand Rounds
01.2021 - 04.2021
Associate
Walmart
08.2020 - 12.2020
Shift Lead
WinCo Foods
07.2008 - 08.2017
Associate of Science - Psychology
Chattanooga State
High School Diploma -
Middletown High School