Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Samuels

Newport News,VA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Capable Payroll Assistant with experience handling all aspects of payroll processing, including employee paychecks and direct deposits, taxes, deductions and garnishments. Brings comprehensive understanding of applicable laws and regulations related to payroll and employee benefits. Excellent communicator answering employee inquiries and resolving any payroll-related issues.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

VSP Vision Care
10.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answering questions about a company’s products or services
  • Processing orders and transactions
  • Resolving issues and troubleshooting technical problems
  • Delivering information about a company’s offerings
  • Providing proactive customer outreach
  • Handling customer complaints
  • Collecting and analyzing customer feedback
  • Developing and documenting knowledge into helpful content

Delivery Driver

Amazon
08.2023 - 10.2023
  • Delivers high-quality products to our customers in a safe, courteous, and timely manner.
  • Establishes and maintains outstanding relations with customers.
  • Reviews and verifies invoices and purchase requests to ensure accuracy.
  • Inspects delivery vehicles and ensures the safety and security of the loading and unloading process.
  • Contacts customers to confirm delivery details.
  • Determines placement of merchandise, follows safety and lifting protocols during deliveries, and conducts safety reviews.
  • Maintains delivery logs and records.

Payroll Assistant

Alorica
01.2022 - 08.2023
  • Updated employee files with new details such as changes in address or salary levels.
  • Maintained payroll information by calculating, collecting, and entering data.
  • Processed new hire paperwork and documents.
  • Verified timekeeping records and handled any discrepancies with employees.

Security Supervisor

Dunbar Security Solutions
05.2018 - 03.2020
  • Recorded incident reports with detailed accounts of occurrences.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Conducted regular patrols of facility to detect and deter security threats.
  • Prepared and submitted reports to keep management informed of security activities and developments.

92A Automated Logistical Specialist

VA ARMY National Guard
09.2014 - 07.2018
  • Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
  • Trained new team members on proper and safe use of tools and equipment.
  • Met or exceeded production goals and objectives by following strict procedures.
  • Maintained accurate records of team attendance and documented disciplinary actions.
  • Developed and implemented strategies to improve team productivity and efficiency.
  • Enforced team adherence to safety regulations and protocols.
  • Assigned tasks to team members to complete within designated time frames.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Developed standard operating procedures for team to follow and maintained records of activities.
  • Determined staffing needs, developing schedules to staff all shifts.
  • Scheduled shifts and shift changes to accommodate workload and customer needs.

Education

No Degree - Business Administration And Management

Thomas Nelson Community College
Hampton, VA
12.2025

High School Diploma -

Heritage High School
Newport News, VA
06.2010

Skills

  • Account Updating
  • Complaint Resolution
  • Report Generation
  • Paperwork Processing
  • Microsoft Excel
  • Administrative Support
  • Recordkeeping Strengths
  • Team Development
  • Computer Proficiency
  • Problem Resolution
  • Critical Thinking
  • Inventory Management
  • Office Equipment Proficiency
  • Customer Service
  • Clerical Support
  • Spreadsheets
  • Account Management
  • Active Listening
  • Technical Support
  • Problem-Solving Abilities

Timeline

Customer Service Representative

VSP Vision Care
10.2023 - Current

Delivery Driver

Amazon
08.2023 - 10.2023

Payroll Assistant

Alorica
01.2022 - 08.2023

Security Supervisor

Dunbar Security Solutions
05.2018 - 03.2020

92A Automated Logistical Specialist

VA ARMY National Guard
09.2014 - 07.2018

No Degree - Business Administration And Management

Thomas Nelson Community College

High School Diploma -

Heritage High School
Shannon Samuels