Summary
Overview
Work History
Education
Skills
Timeline
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Shannon Santana

Augusta,GA

Summary

Dynamic professional with experience at FEMA, excelling in logistics planning and resource optimization. Proven ability to enhance workflows and implement quality control measures. Strong multitasker with expertise in heavy equipment operation and a commitment to team development, fostering an environment of continuous improvement and high standards.

Overview

25
25
years of professional experience

Work History

Debris Monitor

FEMA
01.2025 - Current
  • Optimized resource allocation based on changing project requirements, contributing to seamless execution across multiple locations simultaneously.
  • Improved debris disposal processes, resulting in a more organized and efficient workflow.
  • Implemented quality control measures to maintain high standards of service throughout all phases of the debris monitoring process.
  • Supported professional development within the team by providing ongoing feedback on individual performance metrics related to debris monitoring tasks.

Cook

Claiborne
05.2022 - 12.2024
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

QA Technician

NRI
02.2018 - 08.2023
  • Mentored and coached team members on QA topics and strategies.
  • Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
  • Reported progress, test metrics and results to project stakeholders.
  • Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.

Sales Associate

P Extra
03.2009 - 04.2012
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Customer Service Representative

CVS
04.2000 - 04.2002
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Diploma -

Hephzibah High
Hephzibah, GA
2007

Skills

  • Heavy equipment operation
  • Field inspection
  • GPS navigation
  • Logistics planning
  • Data collection

Timeline

Debris Monitor

FEMA
01.2025 - Current

Cook

Claiborne
05.2022 - 12.2024

QA Technician

NRI
02.2018 - 08.2023

Sales Associate

P Extra
03.2009 - 04.2012

Customer Service Representative

CVS
04.2000 - 04.2002

Diploma -

Hephzibah High

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Shannon Santana