Shannon Santo

• Established metrics to measure the effectiveness of existing quality control systems.
• Identified potential issues related to manufacturing processes and recommended solutions.
• Analyzed statistical data from ongoing tests and experiments to determine if further action is necessary.
• Conducted weekly meetings to help consistency in teamwork.
• Collaborated with engineering teams to develop new testing methods that improved product performance metrics.
• Established product specifications and quality assurance practices.
• Kept records of quality reports and statistical reviews.Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
• Kept work areas clean, neat and free of safety hazards to maximize efficiency.
• Assessed company operations for compliance with safety standards.
• Coordinated daily operations, ensuring team adherence to company policies and procedures.
• Analyzed data from various sources to identify areas of improvement in the department's operations.

• Maintained strong knowledge by participating in workshops, conferences, and online education classes.
• Obtained and organized manuals, guides and visual materials for development and training purposes.
• Participated in and attended meetings or seminars to obtain information for use in training programs.
• Provide direct supervision of Inspector and Calibration Inspector personnel.
• Supervise employee work groups across all shifts and skill matrix to provide effective inspection and auditing based on work volumes.
• Train and evaluate new and transferred employees in job related responsibilities and competencies thru internal, external and on the job training.
• Attend production meetings to identify priority of projects.
• Supervise the Material Review Board activities to insure prompt recognition, discussion and resolution of non-conformances.
• Successfully operate the document control system to manage creation, revision, storage and distribution of Quality related documents.
• Supervise calibration laboratory system per the contractual and customer requirements.
• Participate in Safety and Lean initiatives and improve metrics for employee safety.
• Plan and operate a non-conforming material process that drives for root cause elimination of defects thru a corrective action process while obtaining timely disposition of product.
• Use statistical analysis tools for identification of opportunities.
• Interact with Manufacturing Engineering to provide work methods and procedures for successful manufacturing operations.
• Participate in Procurement & Supplier Quality on issues impacting manufacturing operations.
• Follow and improve Quality Control Plans manufacturing and error proofing strategies on the production floor. This includes support of
• Collaborate with Quality Engineering group for corrective action responses to customers and to advance the quality system.
• Participate in the product warranty process and the failure analysis of the product.
• Collaborate in new product development to formulate deliverable objectives for NPD gate reviews, to improve product reliability, and to lower warranty costs.
• Perform reporting activities to the Quality Assurance Manager and other management positions.

Experience/Skills:

• Twenty Seven years’ experience in manufacturing with a minimum of two year in a Quality.
• Previous leadership in either managerial or supervisory role.
• Data analysis and problem-solving skills.
• Lean manufacturing or Six Sigma knowledge and experience helpful.
• Excellent written and verbal English communication.
• Microsoft Suite including Word, Excel, and PowerPoint.

. Conducted onboarding sessions to orientate new staff members about company policies and procedures.

• Participated in meetings to discuss production issues and propose solutions.
• Managed tool inventory and performed regular checks to ensure availability.
• Performed routine maintenance on equipment to ensure optimal performance.
• Maintained accurate records of equipment maintenance, repairs and calibrations.
• Calibrated machines to adhere to quality standards and maintain required productivity levels.
• Performed preventative maintenance on all machinery, including lubrication and cleaning.
• Followed and supported OSHA-mandated safety requirements for proper machine operation.

• Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
• Kept work areas clean, neat and free of safety hazards to maximize efficiency.
• Assessed company operations for compliance with safety standards.
• Coordinated daily operations, ensuring team adherence to company policies and procedures.
• Analyzed data from various sources to identify areas of improvement in the department's operations.