Shannon Santo
Team Leader/ Set-up Tech/ CIT Solder Trainer
Janesville,Minnesota
Summary
At Itron, I led a team as a CIT Solder Trainer and Set-up Technician, enhancing productivity by fostering teamwork and collaboration, and implementing quality improvement processes. My focus on problem-solving and staff training resulted in significant performance improvements, embodying a commitment to excellence and safety. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
27
27
years of professional experience
Work History
Solder Trainer CIT
Itron
Waseca, MN
10.2023 - Current
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Developed effective training plans based on department needs and objectives.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.
- Developed individualized training plans to achieve staff readiness.
- Prepared and presented supplementary learning material to support structured lessons.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Monitored participant workflow and behaviors throughout training process.
- Facilitated team-building exercises that fostered collaboration and communication among department members.
- Ensured consistent messaging across all training materials by adhering to corporate branding guidelines.
- Managed multiple projects simultaneously, maintaining strict deadlines and high-quality deliverables.
- Educated clients on proper use of products and systems.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Provided coaching and mentoring to employees.
- Trained and mentored new personnel hired to fulfill various roles.
- Established and maintained quality control standards.
Set-up Technician
Itron
Waseca, MN
01.2020 - 01.2023
- Collaborated with team members to ensure smooth workflow and timely completion of tasks.
- Maintained clean and organized tool sets for production runs.
- Enhanced workplace safety by performing equipment inspections and adhering to proper procedures.
- Improved production efficiency by setting up and maintaining machinery for optimal performance.
- Supported engineering teams in implementing new equipment or process changes, ensuring minimal disruption to production schedules.
- Maintained accurate documentation of set-up activities, including detailed logs for future reference.
- Inspected molds to identify maintenance and repair needs.
- Optimized productivity by adjusting machine settings to meet specific job requirements.
- Helped team follow production standards and OSHA requirements for optimal safety.
- Set up scheduled machines to meet demands of different production plans.
- Effectively met tight deadlines under high-pressure environments without compromising quality standards.
- Reduced machine downtime by conducting routine maintenance and troubleshooting issues as they arose.
- Cleaned mold and machine platen after removing pieces from machinery.
- Inspected products and machines to maintain quality and efficiency.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Assembled products according to changing daily work orders and specific customer needs.
- Proactively sought opportunities for professional development through attending industry conferences, participating in training sessions, and staying current on industry trends and best practices.
Team Leader
Itron
Waseca, MN
05.1997 - 01.2020
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Held weekly team meetings to inform team members on company news and updates.
- Mentored and guided employees to foster proper completion of assigned duties.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Education
High School Diploma -
Janesville-Waldorf-Pemberton Sec
Janesville, MN06.1990
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Staff Training
- Coaching and Mentoring
- Complex Problem-Solving
- Performance Improvement
- Overseeing Daily Activities
- Quality Improvement
- Mentoring
- Leading Team Meetings
- Safety
- Safety processes and procedures
- Coaching
- Issue Resolution
- Complaint resolution
- Giving Constructive Feedback
- SMART goals
- Technical Support
Accomplishments
- Resolved product issue through consumer testing.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureHealthcare benefits401k matchPaid time offStock Options / Equity / Profit SharingTeam Building / Company RetreatsPersonal development programsTimeline
Solder Trainer CIT
Itron
10.2023 - Current
Set-up Technician
Itron
01.2020 - 01.2023
Team Leader
Itron
05.1997 - 01.2020
High School Diploma -
Janesville-Waldorf-Pemberton Sec
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