Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Santucci

Page,AZ

Summary

Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.

Overview

6
6
years of professional experience

Work History

Bartender/Server

Gone West Family Restaurant
05.2018 - 11.2019
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.

Bartender/Server

Antelope Point Marina
04.2016 - 10.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Kept bar stocked with liquors, juices and garnishes for drinks.

Lead Bartender

Amangiri
04.2014 - 09.2015
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Consulted with managers to organize special events and promotions.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Followed strict recipes and drink measurements to minimize product used.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Developed new signature cocktails to support bar marketing brand and increase profits.

Education

No Degree - Interdisciplinary Studies

Arizona State University
Online

Skills

  • Customer Service
  • Responsible Alcohol Service
  • Engaging Personality
  • Organizational Ability
  • Liquor, Beer, and Wine Knowledge
  • Food Service
  • Suggestive Selling
  • Payment Processing
  • Strategic Planning
  • Performance Management
  • Time Management
  • New Hire Training
  • Creative Mixology

Timeline

Bartender/Server

Gone West Family Restaurant
05.2018 - 11.2019

Bartender/Server

Antelope Point Marina
04.2016 - 10.2019

Lead Bartender

Amangiri
04.2014 - 09.2015

No Degree - Interdisciplinary Studies

Arizona State University
Shannon Santucci