Shannon Santucci
Page,AZ
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
6
6
years of professional experience
Work History
Bartender/Server
Gone West Family Restaurant
05.2018 - 11.2019
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Bartender/Server
Antelope Point Marina
04.2016 - 10.2019
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Obtained cash bank and stocked service bar to prepare for operation.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Lead Bartender
Amangiri
04.2014 - 09.2015
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Consulted with managers to organize special events and promotions.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Followed strict recipes and drink measurements to minimize product used.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Developed new signature cocktails to support bar marketing brand and increase profits.
Education
No Degree - Interdisciplinary Studies
Arizona State University
OnlineSkills
- Customer Service
- Responsible Alcohol Service
- Engaging Personality
- Organizational Ability
- Liquor, Beer, and Wine Knowledge
- Food Service
- Suggestive Selling
- Payment Processing
- Strategic Planning
- Performance Management
- Time Management
- New Hire Training
- Creative Mixology
Timeline
Bartender/Server
Gone West Family Restaurant
05.2018 - 11.2019
Bartender/Server
Antelope Point Marina
04.2016 - 10.2019
Lead Bartender
Amangiri
04.2014 - 09.2015
No Degree - Interdisciplinary Studies
Arizona State University
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