Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Savage

Portland,OR

Summary

Dynamic and dependable professional with extensive experience at Papa's Bar and Casino, excelling in customer service and cash handling. Proven ability to engage patrons and foster loyalty through effective communication and quick thinking. Recognized for strong hand-eye coordination and stress tolerance, ensuring seamless gameplay and a positive atmosphere.

Overview

20
20
years of professional experience

Work History

Casino Room Dealer

Papa's Bar and Casino
04.2012 - 07.2023
  • Continuously honed dealing skills to maintain a high level of proficiency in various casino games, increasing versatility and adaptability in response to changing customer preferences.
  • Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Adhered to company and game policies as well as state and federal regulations.
  • Ensured accurate financial transactions by adhering to strict cash handling policies and maintaining meticulous records.
  • Excited guests through engaging conversation while dealing cards efficiently for seamless gameplay experience.
  • Assisted in the training of new dealers, sharing expertise on game rules and procedures for an efficient onboarding process.
  • Inspected cards and gaming equipment to verify proper functioning and good working order.

Store Manager

Habitat for Humanity Resale Store
03.2009 - 01.2012
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Front Desk Receptionist

Eldorado Inn/ Rodeway Inn
01.2004 - 01.2009
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Education

General Studies

Agape Christian School
Baker City, OR
08-2004

Skills

  • Memory retention
  • Dependability
  • Strong hand-eye coordination
  • Quick thinking
  • Effective conflict resolution skills
  • Excellent customer service
  • Stress tolerance

Timeline

Casino Room Dealer

Papa's Bar and Casino
04.2012 - 07.2023

Store Manager

Habitat for Humanity Resale Store
03.2009 - 01.2012

Front Desk Receptionist

Eldorado Inn/ Rodeway Inn
01.2004 - 01.2009

General Studies

Agape Christian School

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Shannon Savage