Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Caregiver Mentor /Team Trainer
Always Best Care - Desert Cities
09.2021 - Current
Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
Completed regular check-ins and progress report for each client.
Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
Red Cross FA/CPR Instructor
Independent
01.2012 - Current
Implemented hands-on activities to practice CPR techniques and refine students' skills to prepare each for emergency situations
Engaged with class members to help develop knowledge and abilities in cardiopulmonary resuscitation
Planned and completed detailed lectures to outline CPR course material for students
Taught students how to intervene in medical emergencies and how to perform head to toe assessments
Kept instruction up-to-date by improving instructional materials, ordering equipment and supplies and using learning modalities such as instructional technology.
Memory Care Director
Bayshire Rancho Mirage (Formally Brookdale)
04.2019 - 09.2021
Delivered continuous quality service, resulting in high satisfaction levels from families and residents
Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Personally gave prospective residents and families tours of memory care unit, answering questions about services and facility
Communicated with patients with compassion while keeping medical information private
Created and maintained facility documents and records, maintaining accuracy while managing sensitive data
Led and motivated 14 employees through supervision, training and coaching on duties and daily operational activities
Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task
Facilitated peer-to-peer conflict resolution
Participated in weekly meetings with department heads to discuss census information, admissions and discharges for residents
Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance
Acted as site liaison to promote proper hygiene, social distancing and other preventive practices
Sanitized work area and sterilized equipment and instruments to comply with protocols
Distributed COVID-19 FAQ and educational material with daily status updates to increase awareness
Donned and doffed personal protective equipment per company protocol to reduce spread of virus
Community Sales Counselor/FA-CPR Instructor
Brookdale Rancho Mirage
04.2020 - 03.2021
Networked with local community groups and organizations to promote referrals
Encouraged positive promotion of community to friends, acquaintances and family to increase sales
Placed orders and answered customer questions in-person, through email and over phone to maximize customer service
Identified customer needs to deliver relevant product solutions and promotions and meet target budgets
Pursued new accounts through lead generation, cold calling and advertising referrals.
Career Coach/ Vocational Instructor
Eckerd Connects
09.2016 - 12.2017
Assessed the needs of potential participants, ensured program eligibility, and created employment goals
Researched and utilized constructive and creative ways to deliver training programs to at-risk youth population
Networked extensively in the community to build linkages including alternative training opportunities for emancipated foster youth, WIOA/ Cal works clients, youth offenders, and other populations
Paired participants with appropriate internships/work experiences with community partners
Coordinated positive mentorship with community partners
Organized Career Readiness workshops for local high Schools
Developed work readiness curriculum
Worked successfully with adverse group of coworkers to accomplish goals and address issues related to our products and services
Conducted on-the-job training classes and demonstrated principles, techniques, procedures and methods of diverse subjects.
Senior Center Programs Director
City of Morro Bay
01.2014 - 09.2015
Developed, coordinated recreational activities for Morro Bay Senior Citizens, Inc
Promoted and increased organization membership
Identified appropriate activities and events for Senior Center's image and purpose in conjunction with the organization's objectives and M.O.U
Coordinated marketing events and activities within the city/ surrounding areas
Monitored, replenished supplies and equipment
Coordinated and scheduled volunteers, sponsors and community partners
Motivated and encouraged team members to communicate more openly and constructively with each other
Exceeded customer satisfaction by finding creative solutions to problems.
Lifestyle Director /Therapy Liaison
Plymouth Village Retirement Community
06.2000 - 01.2014
Responsible for planning, scheduling, implementing fitness programs, reviews and assessments for over 150 residents within a levels of care;Independent Living, Assisted Living, Memory Support,Skilled Nursing and Home Care
Created group classes for special populations such as; Alzheimer's and other age related illnesses, Arthritis, Parkinson's Fibromyalgia, and various cardiac, cancer and orthopedic conditions
In charge of of post therapy treatments; scheduling, training, assessing, documenting progress and concerns of residents
Implemented Fall Prevention program decreasing campus falls 40% over 3 years
Collaborated with campus wellness team on monthly/ quarterly health awareness campaigns for residents and staff
Developed marketing campaigns to promote healthy lifestyles and participation in fitness and wellness programs.
Mental Health Program Director
Sierra Vista/ Genesis
09.1991 - 05.2001
Planned, scheduled and implemented therapeutic activities for a 116 bed skilled behavioral center for those with unique psychiatric needs; such as chronic sever and persistent mental illnesses, including schizophrenia, psychotic mood and personality disorders
Communicated with conservators, social workers to ensure clients financial, medical, and spiritual needs are met
Planned and conducted strategy meetings to brainstorm new ideas and deliver program and milestone updates
Uncovered issues to determine solutions and assist program participants
Developed robust marketing plans to increase awareness of programs
Verified accuracy of programming logs and conformance with RCFE rules and regulations.
Education
CERTIFICATIONS | CURRENT Phycological First Aid CV- 19 Contact Tracing CV in Public Health -
John Hopkins - Certification
11.2021
Exercise Science and Kinesiology -
American Council of Exercise
03.2018
Social Service Designee -
Chaffey College
01.2001
Certified Nurses Assistant -
01.1995
Skills
Hands-on clinical instruction
Developing lesson plans
Developing curriculum
Organizational leadership
Problem resolution
Relationship building
Decision-making
Microsoft Office
Team management
Planning
Communication and engagement techniques
Certification
Certified Red Cross FA/CPR Instructor
Timeline
Caregiver Mentor /Team Trainer
Always Best Care - Desert Cities
09.2021 - Current
Community Sales Counselor/FA-CPR Instructor
Brookdale Rancho Mirage
04.2020 - 03.2021
Memory Care Director
Bayshire Rancho Mirage (Formally Brookdale)
04.2019 - 09.2021
Career Coach/ Vocational Instructor
Eckerd Connects
09.2016 - 12.2017
Senior Center Programs Director
City of Morro Bay
01.2014 - 09.2015
Red Cross FA/CPR Instructor
Independent
01.2012 - Current
Lifestyle Director /Therapy Liaison
Plymouth Village Retirement Community
06.2000 - 01.2014
Mental Health Program Director
Sierra Vista/ Genesis
09.1991 - 05.2001
CERTIFICATIONS | CURRENT Phycological First Aid CV- 19 Contact Tracing CV in Public Health -
Eligibility Specialist, Lead Investigator at Corporate Employment Resources (Maximus) for the State of IndianaEligibility Specialist, Lead Investigator at Corporate Employment Resources (Maximus) for the State of Indiana