Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

SHANNON SAWYER

Vernal,UT

Summary

Results-driven sales representative with a proven track record in customer relationship management, sales forecasting, and territory management. Committed to driving revenue growth through effective communication and personalized client engagement. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dynamic sales professional excels in high-productivity environments, completing tasks efficiently and surpassing goals. Skilled in customer relationship management, negotiation techniques, and strategic planning. Strong communication skills, adaptability, and problem-solving abilities ensure success in challenging sales scenarios. Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes. Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.

Overview

31
31
years of professional experience

Work History

Inside Sales /Outside Sales Representative

Kenworth Sales Company
Vernal, UT
03.2012 - Current
  • Collaborated with customers to facilitate selection and acquisition of products that fulfilled needs.
  • Developed and maintained relationships with clients to ensure repeat business.
  • Prepared detailed reports on sales activities including forecasts and budgets.
  • Operated register, handled cash and processed credit card transactions.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Cultivated strong client relationships through regular in-person meetings and consultations.
  • Executed territory management by identifying new business opportunities and prospects.
  • Managed customer relationships through regular follow-ups and personalized communication.
  • Resolved customer inquiries promptly, enhancing overall satisfaction and loyalty.
  • Identified opportunities for upselling additional products during client conversations.
  • Participated in training sessions to stay updated on product knowledge and industry trends.
  • Followed up on pending orders and inquiries in a timely manner.
  • Cultivated and strengthened customer relationships to drive revenue growth.

Fleet Maintenance Manager

JD Field Service
Vernal, Utah
10.2010 - 12.2011
  • Managed fleet maintenance schedules and ensured timely service completion.
  • Oversaw repair operations and coordinated with technicians for efficient workflow.
  • Implemented preventive maintenance programs to enhance vehicle reliability.
  • Collaborated with vendors to source quality parts and services for repairs.
  • Trained staff on safety protocols and best practices in fleet management.
  • Conducted inspections to identify maintenance needs and compliance issues.
  • Reviewed invoices from vendors to ensure accuracy prior to payment processing.
  • Established relationships with suppliers to obtain best pricing on parts and services.
  • Responded quickly to emergency breakdowns or malfunctions on-site or in the field.
  • Collaborated with management team to develop long-term plans for maintaining the fleet.
  • Coordinated with outside vendors for parts and services.
  • Supervised a team of mechanics in the completion of daily tasks.
  • Scheduled routine maintenance on vehicles, including oil changes, brake repairs, tire rotations.
  • Maintained records of vehicle service histories and all related documents.
  • Monitored inventory levels of spare parts, tools and supplies necessary for fleet operations.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Inside Sales Representative

Jackson Group Peterbilt
Vernal, Utah
10.2009 - 10.2010
  • Managed customer relationships through regular follow-ups and personalized communication.
  • Resolved customer inquiries promptly, enhancing overall satisfaction and loyalty.
  • Assisted in preparing sales proposals tailored to client needs and preferences.
  • Identified opportunities for upselling additional products during client conversations.
  • Participated in training sessions to stay updated on product knowledge and industry trends.
  • Provided customers with product information, pricing and availability.
  • Followed up on pending orders and inquiries in a timely manner.
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Cultivated and strengthened customer relationships to drive revenue growth.
  • Delivered superior customer support to improve account retention rate.
  • Worked in conjunction with outside sales representative to maintain and grow product sales.

Lease Operator

Encana Oil & Gas
Rangely, Colorado
02.2008 - 10.2009
  • Operated and maintained oil and gas production equipment daily.
  • Monitored well performance using SCADA systems and data analysis tools.
  • Conducted routine inspections to ensure compliance with safety regulations.
  • Collaborated with field personnel to optimize production processes efficiently.
  • Troubleshot equipment issues and performed necessary repairs promptly.
  • Documented operational data and reported findings to management regularly.
  • Maintained a safe working environment by adhering to all company policies and procedures.
  • Verified that all necessary paperwork was completed accurately prior to submitting it for approval.
  • Responsible for monitoring and controlling wellheads, pumps, separators, dehydrators, and other production equipment.
  • Gauged and recorded oil and water tanks to document daily fluid production data for regulatory oversight.
  • Conducted regular inspections of tanks, pumps and valves for proper functioning.
  • Monitored wellhead pressure to ensure optimal performance of wells during production operations.
  • Ensured compliance with safety regulations while performing job duties.
  • Coordinated with third-party service providers regarding scheduled maintenance activities.
  • Maintained daily records of oil and gas production volumes, pressures and temperatures.
  • Kept systems working efficiently to meet daily oil, water and gas production levels.
  • Observed control panels during pumping operations to monitor pressure, density, rate and concentration.

Parts Manager

Wheeler Machinery
Vernal , UT
03.1995 - 02.2008
  • Managed inventory levels and ensured timely restocking of parts.
  • Coordinated with suppliers to maintain strong relationships and secure necessary components.
  • Trained staff on proper handling and storage of parts to ensure safety standards.
  • Oversaw order processing and tracked shipments for accuracy and efficiency.
  • Implemented organization systems for parts storage to enhance accessibility.
  • Assisted in developing pricing strategies for parts based on market analysis.
  • Conducted regular audits of inventory to identify discrepancies and manage stock levels.
  • Collaborated with service teams to understand parts requirements for equipment repairs.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Maintained records of all orders placed, received, and shipped.
  • Organized and monitored inventory levels of parts, tools, and supplies.
  • Developed and maintained positive working relationships with vendors.
  • Resolved customer inquiries related to part availability or quality issues.
  • Controlled daily parts program activities to improve sales and inventory management.
  • Provided technical advice on the selection of replacement parts.
  • Ensured accuracy in order processing and invoicing procedures.
  • Inspected returned parts for damage before restocking shelves.
  • Trained new staff members on proper parts handling techniques.
  • Received, examined and reshelved returned parts.
  • Performed scheduled inventory audits per to verify accuracy and product availability.
  • Managed employee schedules and daily assignments.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
  • Prepared and planned worksites to help jobs run smoothly.

Education

GED -

Uintah High
Vernal, UT
09-1998

Skills

  • Customer relationship management
  • Territory management
  • Sales forecasting
  • Upselling techniques
  • Product knowledge
  • Reporting and analytics
  • Lead generation
  • Inventory management
  • Effective communication
  • Problem solving
  • Team collaboration
  • Time management
  • Continuous learning
  • Sales closing
  • Contracts negotiation
  • Basic math functions
  • Self-sufficient
  • Persuasive negotiator
  • Vendor relationship building
  • Field sales
  • Team building expert
  • Proven sales track record
  • Customizable solutions
  • Sales strategies
  • Client needs assessment
  • Business savvy
  • Relationship cultivation
  • Sales cycle management
  • Sales reporting
  • Information presentation
  • Prospect qualification
  • Positive outlook
  • Customer service
  • CRM tracking
  • Competitor research and analysis
  • Motivated team player
  • Lead prospecting
  • Friendly and cheerful
  • Verbal and written communication
  • Territory development
  • Documentation and reporting
  • Resolution-oriented
  • Accomplished in relationship selling
  • Terms negotiation
  • Analytical problem solver
  • Client account management
  • Customer acquisition
  • Adept at closing sales
  • Team leadership
  • Customer focused-service
  • Appointment setting
  • Business development
  • Goal oriented
  • Records management
  • Solutions-based sales
  • Opportunity identification

References

References available upon request.

Timeline

Inside Sales /Outside Sales Representative

Kenworth Sales Company
03.2012 - Current

Fleet Maintenance Manager

JD Field Service
10.2010 - 12.2011

Inside Sales Representative

Jackson Group Peterbilt
10.2009 - 10.2010

Lease Operator

Encana Oil & Gas
02.2008 - 10.2009

Parts Manager

Wheeler Machinery
03.1995 - 02.2008

GED -

Uintah High
SHANNON SAWYER
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