Shannon Scarpa
Titusville
Summary
Professional with experience in veterinary client service, adept at managing front desk operations and ensuring smooth patient flow. Skilled in appointment scheduling, client communication, and handling administrative tasks. Strong focus on teamwork and adaptability, consistently delivering high-quality results that meet evolving needs. Friendly and reliable with passion for care and client satisfaction.
Overview
17
17
years of professional experience
Work History
Veterinary Receptionist
The Cat Doctor
07.2006 - 04.2020
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages as needed.
- Assisted in training new staff members on reception procedures and software systems, contributing to overall team success.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Performed various administrative tasks by filing, copying and faxing documents.
Veterinary Receptionist and Technician
Porter's Neck Veterinary Hospital
09.2005 - 05.2006
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
Veterinary Assistant
Micanopy Animal Hospital
06.2003 - 07.2005
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Education
Merritt Island High School
Merritt Island, FL01-2003
Skills
- Teamwork and collaboration
- Telephone etiquette
- Initiative-taking
- Customer service
- Attention to detail
- Effective multitasking
- Reception area upkeep
- Relationship building
Timeline
Veterinary Receptionist
The Cat Doctor
07.2006 - 04.2020
Veterinary Receptionist and Technician
Porter's Neck Veterinary Hospital
09.2005 - 05.2006
Veterinary Assistant
Micanopy Animal Hospital
06.2003 - 07.2005
Merritt Island High School
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