Summary
Overview
Work History
Education
Skills
Certification
Timeline
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SHANNON SCHANLAUB

Sullivan,IN

Summary

Driven Virtual Assistant with a track record of enhancing operational efficiency at Xfinity Live through expert calendar and CRM management. Skilled in EMR system updates and patient confidentiality, demonstrating a unique blend of technical proficiency and exceptional verbal communication. Achieved significant improvements in process optimization and customer satisfaction, showcasing a commitment to results and meticulous attention to detail. Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Virtual Assistant

Xfinity Live
11.2021 - 02.2023
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Facilitated smooth operations with proficient data entry and document management for various projects.
  • Maintained a well-organized database system for improved information accessibility in daily operations.
  • Conferred with customers by telephone, chat or email to provide information.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

EMR

HEALING HANDS OUTPATIANT REHABILLITATION
04.2020 - 10.2021
  • Maintained up-to-date knowledge of industry best practices, continuously seeking opportunities for process improvement within the organization''s EMR operations.
  • Streamlined patient records by efficiently managing EMR system updates and data entry.
  • Collected preoperative, operative and postoperative data components through hospital EMR.
  • Safeguarded patient privacy by enforcing strict access controls and regularly reviewing user activity logs within the EMR system.
  • Scanned patient medical record information into EMR system.
  • Documented patient interactions and interventions in EPIC EMR.

Cold Caller

Medtronic
02.2018 - 01.2020
  • Increased client interest by consistently delivering persuasive cold call scripts tailored to individual prospects.
  • Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
  • Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
  • Reduced lead response times through prompt follow-up activities, increasing the likelihood of converting prospects into clients.

Education

Associate of Science - Psychology

Ivy Tech Community College of Indiana
Indianapolis, IN
05.2024

Skills

  • Calendar Management
  • CRM Management
  • Social Media Updating
  • Document Preparation
  • Data Entry
  • Multitasking and Time Management
  • EMR Implementation
  • EHR and EMR Systems
  • EMR / EHR
  • Amazon EMR Deployment
  • EMR Systems
  • EMR Documentation
  • Confidence building
  • CRM Navigation
  • Patience and Persistence
  • Stress Tolerance
  • Persuasive Speaking
  • Verbal Communication
  • Suicide Prevention
  • Mental Health Assessment
  • Crisis handling
  • Patient confidentiality
  • Disaster Response
  • Time Management
  • Problem-Solving
  • Attention to Detail

Certification

  • Certified EMR, HYMERA FIRE - 2019-PRESENT
  • Understanding Criminal Psycholog Training - 6 WEEKS
  • MEDICAL OFFICE ADMINISTRATOR, CERT -

Timeline

Virtual Assistant

Xfinity Live
11.2021 - 02.2023

EMR

HEALING HANDS OUTPATIANT REHABILLITATION
04.2020 - 10.2021

Cold Caller

Medtronic
02.2018 - 01.2020

Associate of Science - Psychology

Ivy Tech Community College of Indiana

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