SHANNON SCHANLAUB
Hymera,IN
Summary
Determined an Online Chat Specialist with a calm personality and handles multiple issues at once. Ready to employ exemplary marketing skills in a customer service role. Emergency Medical Responder coordinating and facilitating safety and well-being in dangerous medical emergencies. Receives dispatch requests and reroutes to high-priority accidents. Utilizes limited medical equipment and vast knowledge to quickly solve problems. Records and tracks history of patient care to avoid medical ambiguities. Highly skilled in emergency medical response with recognized proficiency in life support protocols, crisis management, and patient assessment. Known for strong decision-making skills under pressure and ability to remain calm in high-stress situations. Consistently demonstrated commitment to patient care, teamwork, and effective communication in previous roles. This background has driven improvements in response times and overall team efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
EMR Consultant
Jackson Township Fire Department
Hymera, IN
01.2021 - Current
- Assessed patient condition and provided initial medical treatment.
- Administered oxygen and monitored vital signs such as pulse, respiration, and blood pressure.
- Transported patients to medical facilities in emergency vehicles.
- Provided basic life support services according to established protocols.
- Maintained communication with dispatch regarding patient's progress and location.
- Completed required forms for each call including incident reports and medical documentation.
- Performed CPR, splinting, bandaging, bleeding control techniques, spinal immobilization, and airway management procedures when needed.
- Responded quickly and accurately in emergency situations with appropriate decision-making skills.
- Utilized advanced airway management techniques such as endotracheal intubation when necessary.
- Assisted in the preparation of patients for transport by lifting them onto strhers or wheelchairs when necessary.
- Communicated effectively with physicians regarding patient conditions during transport process.
- Coordinated with other emergency responders such as fire fighters or police officers on scene.
Virtual Customer Service Associate
Xfinity Live
SULLIVAN, IN
05.2024 - 09.2024
- Provided customer service support to clients via phone, email, and chat.
- Assisted customers with inquiries regarding product features and services.
- Resolved customer complaints in a timely manner.
- Built strong relationships with customers by providing personalized assistance.
Live Chat Agent
Wayfair
SULLIVAN, IN
01.2021 - 04.2024
- Answered customer inquiries via live chat in a timely and professional manner.
- Provided helpful information to customers about products or services.
- Resolved customer complaints quickly, accurately, and professionally.
- Monitored the online chat queue for incoming messages from customers.
- Responded to customer emails regarding technical support issues in a timely fashion.
Education
Associate of Science - Psychology
Ivy Tech Community College of Indiana
Indianapolis, IN08-2024
Skills
- Quality reporting
- Revenue Cycle Management
- Software configuration
- HIPAA Compliance
- Regulatory Requirements
- Security risk assessment
- Documentation And Reporting
- Problem-solving capabilities
- Medical terminology proficiency
- Data Storage and Retrieval
- Adaptability
Certification
- EMR CERTIFICATION FROM INDIANA DEPARTMENT OF HOMELAND SECURITY
- CERTIFICATION IN MICROSOFT
- CERTIFCATION IN EMERGENCY CRISI MANAGEMNT
- BEHAVIAL ANALYSIS CERT
NEHAVIOR AND CRISIS CERT
Timeline
Virtual Customer Service Associate
Xfinity Live
05.2024 - 09.2024
EMR Consultant
Jackson Township Fire Department
01.2021 - Current
Live Chat Agent
Wayfair
01.2021 - 04.2024
- EMR CERTIFICATION FROM INDIANA DEPARTMENT OF HOMELAND SECURITY
- CERTIFICATION IN MICROSOFT
- CERTIFCATION IN EMERGENCY CRISI MANAGEMNT
- BEHAVIAL ANALYSIS CERT
NEHAVIOR AND CRISIS CERT
Associate of Science - Psychology
Ivy Tech Community College of Indiana
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