Shannon Schmidt
Warsaw,MO
Summary
Expert retail sales professional offering 34 years experience in retail customer service and retail management. Focused on exceeding sales goals. Results-driven operations management professional with proven track record in streamlining processes and driving efficiency. Strong focus on team collaboration and adaptability, ensuring reliable performance in dynamic environments. Skilled in strategic planning, resource allocation, and project management. Known for leadership, communication, and problem-solving abilities to achieve organizational goals.
Overview
34
34
years of professional experience
Work History
Manager of Operations
Long Shoal Marina And Restaurant
Warsaw, MO
11.2022 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Improved inventory accuracy with implementation of new tracking system, minimizing losses and write-offs.
- Coordinated with IT department to upgrade inventory management software, reducing errors and saving time.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Developed and maintained relationships with external vendors and suppliers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Payroll & Billing
Brand Ambassador
MKTG
Lubbock, TX
11.2019 - 11.2022
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Provided valuable feedback to clients regarding consumer reactions, preferences, and suggestions for improvements based on firsthand experience promoting their products.
- Strengthened relationships with retail partners by providing exceptional support, education, and communication on products and promotions.
- Managed inventory levels at promotional events to ensure adequate product supply while minimizing waste or shortages.
- Trained new brand ambassadors, ensuring consistency and quality in brand representation.
- Built and maintained strong relationships with retail staff, ensuring brand prominence in stores.
- Negotiated with event organizers for prime positioning, maximizing brand exposure.
- Communicated product value, quality, and style to educate and entice potential customers.
- Developed creative displays and signage to draw customers to products.
- Heat press personalizations
- Engraving
- Worked for Kassandra Sampedien in Dallas Area
- Called accounts to verify inventory in stock prior to tastings.
- Set up fellow ambassadors with sample kits for tastings
Assistant Store Manager
Pak-A-Sak Convenience
Lubbock, TX
10.2018 - 11.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Assistant Manager
Pak-A-Sak
Childress, TX
06.2015 - 10.2018
- Communicated issues and inefficiencies with store manager to create strategies and exceed sales objectives.
- Trained employees and oversaw production staff, department leaders and shift managers.
- Created employee schedules to enable all shifts adequate staffing and coverage.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Interacted with customers to determine needs and offer product or service solutions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Monitored cash intake and deposit records, resulting in increased accuracy and reduction in discrepancies.
- Managed inventory control processes to restore back stock, control costs and meet client needs while maintaining clothing and accessory levels on sales floor.
- Led job interviews, held employee performance evaluations involving positive feedback and rewarded high achievers to attract and retain top-quality employees.
Non-Food Manager
United Supermarkets L.L.C.
Amarillo, Texas
06.2012 - 06.2015
- Delegated tasks and duties to non-food staff and clearly communicated timeframes for completion.
- Leveraged performance and sales report data to evaluate and strengthen operations to meet dynamic conditions and forecasted needs.
- Performed key tasks to promote an inviting store appearance, which included making sure shelves were properly and effectively stocked at all times.
- Coordinated and managed staff performance to maximize customer satisfaction, operational efficiency and business profits.
- Reviewed inventory levels on quarterly basis and placed orders for products and merchandise for restocking purposes.
Loss Prevention Specialist
United Supermarkets L.L.C.
Amarillo, TX
03.2009 - 06.2012
- Developed and launched on-site client training seminars to foster understanding and implementation of loss control strategies.
- Increased company understanding of loss control strategies through on-site client training seminars and the implementation of new programs.
- Completed loss control surveys for underwriting information and evaluation.
- Provided loss control reporting for prospects and clients.
- Investigated all security and safety violations.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Monitored security camera system day and night to protect lives and property.
- Processed and logged accurate detailed incident reports.
- Collected and organized all surveillance data and information to protect client possessions and workspaces.
Service Manager
United Supermarkets L.L.C.
Amarillo, Texas
02.1998 - 03.2009
- Engaged customers and provided a very high level of service and support, helping find desired products and items.
- Assisted customers with prompt and polite support in-person and via telephone.
- Responded to customer questions and requests in a prompt and efficient manner.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
- Recruited, interviewed and hired staff members who brought talent, enthusiasm and experience to already gifted team of cashiers and sackers.
Non-Foods Manager
United Supermarkets L.L.C.
Childress, TX
06.1992 - 06.1998
- Delegated tasks and duties to non-food staff and clearly communicated timeframes for completion.
- Leveraged performance and sales report data to evaluate and strengthen operations to meet dynamic conditions and forecasted needs.
- Performed key tasks to promote an inviting store appearance, which included making sure shelves were properly and effectively stocked at all times.
- Coordinated and managed staff performance to maximize customer satisfaction, operational efficiency and business profits.
- Reviewed inventory levels on quarterly basis and placed orders for products and merchandise for restocking purposes.
Cashier/Customer Service Representative
United Suermarket
Amarillo , Texas
06.1990 - 06.1992
- Worked closely with management to solve problems and handle customer complaints.
- Counted cash in register drawer to balance register at beginning and end of shift.
- Checked prices for customers and processed items sold by scanning barcodes.
- Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change.
Education
High School Diploma -
Randall High School
Amarillo, TX1990
Skills
- Employee performance evaluations
- Recruiting and interviewing
- Customer service
- Strategic planning
- Stocking
- Customer-oriented
- Basic administrative knowledge
- Staff training and development
- Cash register familiarity
- Sales experience
- Superior organization ability
- Outstanding interpersonal skills
- Accurate money handling
- Computer literate
- People-oriented
- Inventory management
- Retail sales
- Excellent communication skills
- Personable
- Retail merchandising specialist
- Motivated team player
- Strong work ethic
Timeline
Manager of Operations
Long Shoal Marina And Restaurant
11.2022 - Current
Brand Ambassador
MKTG
11.2019 - 11.2022
Assistant Store Manager
Pak-A-Sak Convenience
10.2018 - 11.2022
Assistant Manager
Pak-A-Sak
06.2015 - 10.2018
Non-Food Manager
United Supermarkets L.L.C.
06.2012 - 06.2015
Loss Prevention Specialist
United Supermarkets L.L.C.
03.2009 - 06.2012
Service Manager
United Supermarkets L.L.C.
02.1998 - 03.2009
Non-Foods Manager
United Supermarkets L.L.C.
06.1992 - 06.1998
Cashier/Customer Service Representative
United Suermarket
06.1990 - 06.1992
High School Diploma -
Randall High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Supervised team of 22 staff members.