Shannon Schoech
Kingsley
Summary
Experienced and results-driven management professional with over twenty years’ experience in retail and property management, including marketing, asset management, leasing and personnel management. Strong communicator and strategic planner with a keen eye for detail, exceptional organizational skills, and a commitment to delivering high-quality service. U.S. Navy veteran with a bachelor’s degree in business administration (Marketing), bringing a disciplined, mission-focused approach to every challenge.
Overview
26
26
years of professional experience
Work History
PROPERTY MANAGER
Brookfield Properties Retail/Grand Traverse Mall
01.2022 - Current
- Manage a 565,000 sq ft shopping center along with the day-to-day operations.
- Assist the Operations Manager in managing and maintaining vendor contracts i.e., Housekeeping and Public Safety.
- Create the annual expense budget within defined guidelines; implement and forecast operating expenses to the budget.
- Meet regularly with the (Sr) General Manager to review finances and adjust to meet the current financial plan.
- Develop and manage property operational expenses at budgeted levels.
- Work with Salesforce, JD Edwards and BI Portal to utilize reports that are important to the daily function of the center.
- Oversee the Operations Manager, Property Management Associate and Facility Tech daily.
- Demonstrate executive leadership by guiding successful teams’ representative of the company’s core values.
- Work with co-workers, the company, and tenants to increase the value and liquidity of the shopping center.
- Leverage property knowledge to assist Tenant Coordination with property construction.
PROPERTY MANAGEMENT ASSOCIATE
Brookfield Properties Retail/Grand Traverse Mall
01.2008 - 01.2022
- Input and implement legal documents including License Agreements administration into Salesforce.
- Prepare merchant for opening and vacating by coordinating logistics with property operations and security departments.
- Screen and prospect for business development applicants.
- Participate in specialty leasing site visits with prospective tenants.
- Coordination of all tenant move ins.
- Collect and enter specialty leasing and national retailer sales information (JDE, SharePoint)
- Manage collections to minimize accounts receivables.
- Prepare legal packets for tenant collections and evictions
- Decreased Accounts Receivables. Currently at .2%
- Manage visual standards of the common area including retailer carts and displays.
- Visual Merchandising assistance as needed. Common Area enhancements including chalkboard wall and family game areas through the center.
- Implement all Specialty Leasing and Marketing Events.
- Secure retailer participation for events (sampling, demos, offers, displays, etc.).
- Visual Merchandising assistance as needed. Common Area enhancements including family game areas through the center.
- Responsible for social media (Facebook) and Website updates.
- Coordinated yearly Father Fred CANSTRUCTION event to benefit local families in need
MARKETING MANAGER
General Growth Properties/Grand Traverse Mall
01.2007 - 01.2008
- Coordinate, develop and implement all in-mall advertising and community events.
- Oversee carousel employees and handled deposits.
- Oversee customer service employees and handled deposits.
- Prepare and maintain Marketing budget.
- Assist Business Development & Permanent Leasing in securing new tenants.
- Coordinated yearly $25,000 My Schools Cool program with 10 local schools.
- Attended Media Crisis seminars.
- Convention and Visitors Bureau Tourism Member.
- Chamber of Commerce Member attended several networking events.
RETAIL STORE MANAGER
Limited Too
01.2000 - 01.2007
- Managed a team of 15 employees with low employee turnover.
- Trained employees in product knowledge and company standards.
- Trained Assistant Managers for Store Manager positions within the company.
- Provided exceptional customer service.
- Responsible for meeting and exceeding sales targets.
- Maintain and exceed brand standards.
- Created weekly floor sets.
- Responsible for maintaining stock.
- Oversaw yearly inventory with minimal loss.
Education
Bachelors - Business Administration, Marketing
Western Michigan University
Skills
- Organizational Leadership
- Marketing
- Property Management
- Forecasting/Budgeting
- Event Planning & Coordination
- Vendor & Retailer Management
- Proficient in Salesforce and JDE
- Customer service-focused
- Tenant relations
- Staff management
- Leasing and sales
Timeline
PROPERTY MANAGER
Brookfield Properties Retail/Grand Traverse Mall
01.2022 - Current
PROPERTY MANAGEMENT ASSOCIATE
Brookfield Properties Retail/Grand Traverse Mall
01.2008 - 01.2022
MARKETING MANAGER
General Growth Properties/Grand Traverse Mall
01.2007 - 01.2008
RETAIL STORE MANAGER
Limited Too
01.2000 - 01.2007
Bachelors - Business Administration, Marketing
Western Michigan University
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