Shannon Schreane

• Add Customer who had billing and technical difficulties with their Cable television.
• Analyzed customer feedback to identify areas of improvement in customer retention programs.

Analyzed customer feedback to identify areas of improvement in customer retention programs.

• Reviewed medical records to ensure accuracy of billing information and patient data.
• Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
• Calculated billing charges, prepared and submitted claims to insurance companies.
• Resolved discrepancies between customers' remittances and invoices received.

Resolved discrepancies between customers' remittances and invoices received

• Reviewed medical records to ensure accuracy of billing information and patient data.
• Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
• Calculated billing charges, prepared and submitted claims to insurance companies.
• Monitored accounts receivable activity to ensure timely payment of invoices.

Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.