Shannon Schremp
Saint Peters,MO
Overview
4
4
years of professional experience
Work History
Travel Agent
Shaleigh's Travels
Saint Peters, MO
01.2023 - Current
- Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
- Organized flights, insurance, and accommodations for travelers according to their preferences.
- Assisted customers in selecting the best possible package with the least expense.
- Researched availability of airfare and hotel rooms using reservation systems.
Volleyball Coach
Thunderbolt
O'fallon, MO
08.2022 - Current
- Developed and implemented individualized training plans for athletes to improve their performance.
- Created drills and exercises to develop agility, strength, coordination, and stamina in volleyball players.
- Organized weekly practices and developed strategies to help athletes reach their goals.
- Coached teams during tournaments and monitored player's performances during matches.
Bar Manager/Bartender
Wente's O & W
Chesterfield , MO
09.2021 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Attended regular training sessions to stay updated on new products or trends.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Collected and organized daily till totals and tips.
- Balanced daily registers and generated sales reports for management.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Effectively multitasked within fast-paced environment.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Orthodontic Assistant
Otto Orthodontics
Des Peres, MO
03.2020 - 09.2022
- Assisted orthodontist in clinical activities such as taking impressions, fitting bands, and placing arch wires.
- Provided patient education regarding oral hygiene and post-treatment care instructions.
- Maintained sterilization of instruments according to OSHA standards.
- Organized patient records and kept track of treatment plans.
- Prepared patients for dental radiographs and photographs.
- Greeted patients upon arrival in a friendly manner and ensured comfort throughout their visit.
- Scheduled appointments for patients based on availability of doctors' time slots.
- Ordered supplies for the office as needed.
- Assisted with laboratory procedures such as pouring models, trimming appliances, fabricating retainers.
- Answered phones promptly and handled inquiries from potential clients professionally.
Sales Representative
Grey Eagle Distributors
Fenton, MO
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Organized client visits, presentations, product demonstrations and trade shows.
- Maintained accurate records of all sales and prospecting activities.
- Attended industry events such as conferences, seminars.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Managed inventory levels by ordering sufficient stock for each account.
- Adhered to established policies and procedures when handling customer accounts.
- Reviewed monthly performance against targets set by management team.
- Utilized CRM software tools to track progress of each sale cycle stage.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Assisted in developing promotional materials such as flyers, brochures.
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Presented products and services to prospective and existing customers to meet client needs.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Monitored customer order process and addressed customer issues.
- Adhered to company initiatives and achieved established goals.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Improved overall customer purchasing experiences to promote steady revenue.
- Developed targeted lists and new business opportunities, accelerating sales process to achieve results.
Education
Dental Assisting Certification - Dental Assisting
Missouri College
St Louis, MO05.2000
Some College (No Degree) - Business Administration And Management
St Louis Community College
Kirkwood, MOWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Skills
- Bar and beverage restocking
- Bar cleaning procedures
- Bar terminology
- Bartending
- Complaint resolution
- Sales expertise
- Training development aptitude
- Account management
- CRM
- Strategic sales knowledge
- Service standard compliance
- Receiving support
- Professional telephone demeanor
- POS systems expert
- Money handling abilities
- Multi-line phone talent
- Creative problem solving
- Network development
- Account servicing
- Performance improvement
- Account development
- Client Service
- Strategic planning
- Customer Relation
- Customer Relations
- Expense reporting
- Records management
- Problem solving strength
- Product promotions
Timeline
Travel Agent
Shaleigh's Travels
01.2023 - Current
Volleyball Coach
Thunderbolt
08.2022 - Current
Bar Manager/Bartender
Wente's O & W
09.2021 - Current
Orthodontic Assistant
Otto Orthodontics
03.2020 - 09.2022
Sales Representative
Grey Eagle Distributors
Dental Assisting Certification - Dental Assisting
Missouri College
Some College (No Degree) - Business Administration And Management
St Louis Community College