Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Shannon SCHRIMMEL
Open To Work

Shannon SCHRIMMEL

Case Manager
Eloy,AZ

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Case ManagerCase ManagerInsurance SpecialistCustomer Service Representative

Work Type

Full Time

Location Preference

Remote
Location: Eloy, AZ, US
Open to relocation: Yes

Salary Range

$60000/yr - $85000/yr

Important To Me

Career advancementWork-life balancePaid time offCompany CultureFlexible work hoursPersonal development programsWork from home optionTeam Building / Company RetreatsPaid sick leave401k match4-day work week

Summary

Dynamic Case Manager with over 20 years of customer service experience, skilled in resolving complex inquiries and enhancing client satisfaction. Proven troubleshooter, consistently achieving subject matter expertise and driving company success through the cultivation of strong customer relationships. Passionate about fostering collaboration and communication to ensure that client needs are met with excellence. Diligent insurance verification specialist with a solid background in processing patient information, adept at identifying discrepancies and facilitating resolutions to improve workflow and reduce claim denials.

Overview

16
16
years of professional experience

Work History

Case Manager

Johnson and Johnson/RareMed Solutions
03.2024 - Current
  • Utilized Genesys phone software and Salesforce for efficient data entry. Implemented CPR+ to streamline shipment placement for patients.
  • Utilized in-depth care note reviews to improve patient care strategies.
  • Demonstrated excellent interpersonal skills, enabling successful collaboration with team members leading to enhanced overall performance.
  • Showcased exceptional ability to present effectively.
  • Knowledgeable in healthcare terminology
  • Provided training and support to colleagues, both in person and remotely
  • Strengthened connections with both patients and physicians' offices, resulting in enhanced patient care and delivery of outstanding service.
  • WFH-AZ

Case Manager

McKesson
08.2009 - 03.2024
  • Assist providers in submitting Prior Authorizations to proper payers and following up for determination status utilizing CoverMyMeds.
  • Assisted with other programs were needed, including during company peak season.
  • Assist peers and leadership with training new hires, both on campus and virtually.
  • Utilize Five9 phone software, Salesforce, iCIMS platforms, DTC, ROAR, Flexpath for data entry.
  • Utilized NICE for Quality Evaluations
  • Reviewed chart notes and prescriptions to determine best outcomes for patients.
  • Strong communication and presentation skills.
  • Understands Medical terminology.
  • Experienced in reviewing manufacturer-sponsored Patient Assistance Program details with patients, including determining income limits, and reviewing tax documents.
  • Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions.
  • Executed safe-use protocols for multiple REMS program, ensuring patient compliance through detailed documentation and counseling. Such as the following programs The ESA Apprise Oncology Program, TIRF REMS Access Program
  • Utilized NeedyMeds which is a non-profit organization that provides a comprehensive database of patient assistance programs, which serves as a centralized inquiry tool.
  • WFH-AZ


Insurance Specialist

  • Verify benefits and coverage with commercial government payers across the nation.

Customer Service Representative

  • Setup/maintain customer files with accuracy.
  • Deliver outstanding customer service to new, existing and returning customers.
  • Document review, data entry, orders, and returns.
  • Assist peers and leadership with various projects, including but not limited to writing work instructions, training new hires, etc.

Education

High School Diploma Equivalent -

Estrella Mountain Community College
04.1999

Skills

  • Proficient in MS Office
  • Data entry proficiency
  • Social media expertise
  • Proficient in PC applications
  • Effective communication
  • Team training
  • Achievement-focused
  • Proficient in handling multiple priorities
  • Creative problem resolution
  • Effective documentation practices
  • Service excellence
  • Health insurance expertise

Accomplishments

    Recognized as a top-performing case manager (ranking #2 nationally) at Johnson & Johnson for excellence in patient advocacy and results.

Timeline

Case Manager

Johnson and Johnson/RareMed Solutions
03.2024 - Current

Case Manager

McKesson
08.2009 - 03.2024

Insurance Specialist

Customer Service Representative

High School Diploma Equivalent -

Estrella Mountain Community College

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