SHANNON SCHUMAKER
Franklinville
Summary
I am recognized by my superiors to have a strong work ethic and a willingness to work as part of a team. I have a clear understanding of most office tasks, knowledgeable in the use of common office equipment, computer software and adapt quickly to new software and programs. As a meticulous Keyboard Specialist, it affords me the capability of creating exceptional communications, presentations, and spreadsheets that meet a variety of administrative needs. I have strong written and verbal communication skills, as well as proficiency in recordkeeping and writing. I currently handle Resident Accounting and auditing, and work with our sister facility for weekly and monthly audits. With an organized approach and strong multitasking abilities, I am dedicated to maximizing customer satisfaction and exceeding business objectives.
Overview
11
11
years of professional experience
Work History
Keyboard Specialist
Pines Healthcare & Rehab Center
12.2014 - Current
- Received business correspondence and routed it to the appropriate departments and employees.
- Prepared packages for shipment, pickup, and courier services in order to provide customers with prompt delivery.
- Handled resident correspondence and kept track of records to keep the office running smoothly.
- Monitored the premises, screened visitors, updated logs, and issued passes to maintain security.
- Answered phone calls from clients, vendors, and a variety of other callers looking for information.
- Made important data more accessible and navigable by compiling, organizing, and uploading organizational documents to the medical database.
- Interacted professionally with visitors by phone, email, or in person to provide information and direct them to the appropriate staff members.
- Scheduled meetings for residents and organized resources for all attendees to use.
- Kept track of how much office supplies were being used and placed new orders.
- Incoming communications, such as phone calls, emails, and letters, were promptly received and forwarded to appropriate staff.
- Kept the reception area clean and tidy to give visitors a positive first impression.
- Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
- For the last year i have handled Resident Accounts
- I keep records of Resident Transactions (Withdrawals and Deposits)
- Complete weekly and monthly audits of Resident Accounts and money on hand.
Education
Some college (No degree) - Early Childhood Education
Jamestown Community College: Cattaraugus County Campus
Olean, NYHigh School - undefined
Franklinville Junior/Senior High School
Franklinville, NY01.2011
Skills
- First Aid/CPR
- Mail handling
- Scheduling
- Communications
- Problem resolution
- Project organization
- Sorting and labeling
- Customer service
- Organization
- Data entry
- MS Office
Timeline
Keyboard Specialist
Pines Healthcare & Rehab Center
12.2014 - Current
High School - undefined
Franklinville Junior/Senior High School
Some college (No degree) - Early Childhood Education
Jamestown Community College: Cattaraugus County Campus
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