Shannon Schuster

• Managed patient care plans to ensure quality of care and compliance with regulations.
• Ensured proper documentation of medical records in accordance with HIPAA guidelines.
• Coordinated communication between physicians, nurses, and other health care professionals to provide comprehensive patient care.
• Provided guidance and support to staff members on various aspects of patient care management.
• Participated in the development and implementation of new policies for patient care services.
• Monitored financial performance, budgeting, and resource utilization for all assigned areas within the department.
• Collaborated with interdisciplinary teams to coordinate discharge planning and post-discharge follow-up activities.
• Conducted regular meetings with clinical staff to review cases and discuss strategies for improving outcomes.
• Developed protocols for assessing level of service requirements based on acuity levels of patients served by the facility.
• Identified opportunities for improvement in processes related to patient flow, staffing models.
• Evaluated staffing patterns against current census data to ensure adequate coverage at all times.
• Resolved customer complaints regarding patient care services in a timely manner.
• Served as a liaison between hospital administration and clinical staff members regarding changes in policies or procedures impacting patient care services delivery.
• Protected patient data confidentiality in alignment with HIPAA protocols.

● Charge nurse in skilled nursing facility, memory care unit, and assisted living. Oversee an average of 50-60 residents per shift.

● Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, COPD, Congestive Heart Failure, and Alzheimer's.

● Training new staff on quality control and emergency response procedures

● Supervise 8-10 certified nursing assistants and three medication aides per shift; expedites workflow, evaluates, counsels and disciplines.

● Respond to emergencies; assess the condition of the resident; decide on the type of medical attention required; notifies the physician when a change in condition occurs.

● Development/Implementing plan of care for homebound patients, including identifying physical, psychosocial, and environmental needs

● Assisting with LTC/AL/SNU/Rehab/Hospice placement

● Care coordination within an interdisciplinary team, both in the hospital and community setting

● COPD and Congestive Heart Failure RN educator, including medication, diet, and compliance

● Ensuring compliance with requirements of third-party payors, processing prior authorizations

● Participated in regular team meetings and in-house training sessions to boost group effectiveness

• Acted as patient advocate and implemented total patient care through team nursing process.
• Counseled patients and caregivers, providing emotional, psychological and spiritual support.
• Facilitated medication management and monitored patients for side effects.
• Provided patient and family health education focusing on self-management, prevention and wellness.
• Implemented accurate and timely documentation in electronic client medical records.

● Development/Implementing plan of care

● OASIS Start of Care, Resumptions, Recertifications, Non-visit discharges, Change in conditions, and Discharges

● Supervising HHA/LPN to ensure quality and continuity of care

● Case manage and provide clinical direction to an interdisciplinary team, patients and their family

● Parkinson’s Disease RN Educator, and program development developer

● Assess home health patients to identify physical, psychosocial, and environmental needs

● Experience with various medical conditions, including cerebral aneurysms, aneurysm coiling, clot removal, seizure disorders, and post-surgical care from neurosurgery's.

● Supervise patient care technicians

● Develop and implement nursing care plans

● Respond to emergencies; assess the condition of patients; notifies the physician when a change in condition occurs

● Management of intubated/mechanically ventilated patients

● Provide continuous cardiac monitoring, arrhythmia recognition, and intervention

● Compounded and repackaged medications, including unit doses, topical medications, and sterile products.

● Assisted Pharmacists with checking in and pricing drug orders, third-party transactions, and relevant paperwork.

● Input prescriptions per written and verbal instructions.

● Also, did Human Resources at the same time while employed with Target. Managing 50 employees, screening and interviewing, onboarding all employees, cash office, timecards, and payroll.

● Delegated daily tasks to team members to optimize group productivity.

● Enforced company policies and procedures to strengthen operational standards across departments.

● Completed inventory audits to identify losses and project demand.

● Also held positions doing Payroll, Accounting, Human Resources.