Raquel Henderson
Las Vegas,NV
Summary
Skilled in oral and written communication, team leadership and relationship-building. Desiring to apply skills to a new position with a employer.
Dependable and hardworking professional bringing 6 years in the industry as a Forklift Driver. Physically fit with a flexible schedule.
Enthusiastic equipment operations professional certified in forklifts. OSHA-trained and experienced in a range of settings. Experienced Food Service professional adept at preparing high-volume meals in fast-paced environments. Possessing 5 years of service industry experience combined with excellent understanding of food safety, cleaning and sanitizing procedures. Familiar with nutrition guidelines for healthy meals. Motivated food technician with experience working closely with teammates to serve guests. Background diligently following recipes to prepare food ingredients and complete dishes. Conscientious and self-directed professional successful at working quickly and independently. Successful at strengthening quality controls and systematically updating production to meet dynamic industry and regulatory conditions. Knowledgeable about maintaining records, updating logs and organizing workloads to maximize efficiency and accuracy. Highly productive, proactive and exacting in upholding requirements.
Overview
13
13
years of professional experience
Work History
School Police Officer
Clark County School District, CCSD
08.2023 - 09.2023
- Performed conflict resolution between student body, parents, teachers and administration.
- Conducted school security inspections.
- Collaborated with administration and teachers to develop crisis plans.
- Investigated criminal matters occurring within school and on school property, compiling findings into detailed activity reports.
- Provided security and safety to school staff and students.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
Correctional Officer
Stein Psychiatric Hospital
04.2023 - 08.2023
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
- Observed behavior of residents individually and in groups.
- Completed intake paperwork, fingerprints, and searches.
- Booked new inmates into facility and processed inmates for release.
- Enforced rules and regulations to maintain order among inmates.
- Received and accounted for personal possessions and determined inmate work assignments.
Lead Custodian
Rawson Neal Psychiatric Hospital
06.2021 - 04.2023
- Performed custodial duties to maintain area in clean and habitable condition.
- Sanitized and maintained floors by sweeping, mopping and refinishing.
- Led, oversaw and trained team to perform routine custodial duties and basic maintenance and repair.
- Monitored employees to enforce proper use of personal protective equipment, supplies and equipment.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
Food Technician
William J PeteKnight Veterans Home
12.2015 - 02.2021
- Performed inventory cycle counts as needed.
- Monitored department performance data to identify and avoid potential risks.
- Performed prep work such as washing, peeling, cutting and seeding fruits and vegetables.
- Resolved customer concerns and relayed relevant information to supervisor.
- Received food orders from patients and families, and explained offerings.
- Stocked meat cases.
- Kept work areas, utensils and pans cleaned and sanitized.
- Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
- Handled products and equipment in accordance with safety and sanitation guidelines.
- Cleaned walls, fans and drains in bakery coolers, display cases and work areas.
- Offered product samples, answered questions and suggested products.
- Prepared special orders including cakes, holiday dishes and party platters.
- Discussed menu items and dietary concerns, noted special requests and suggested appetizers or other additional items to meet upsell goals.
- Maximized employee morale and corrected performance issues in accordance with established standards.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Loader/ Reach Truck Operator
Michaels Warehouse Distribution Center
04.2015 - 12.2015
- Rotated and products to assist with inventory management organization.
- Shrink wrapped products on over 50 pallets
- Used ladders and pallet jacks to load and unload merchandise weighing up to 50 pounds.
- Read and attached appropriate labels and tags to products and packages for identification purposes.
- Entered all shipping order and code date information into warehouse computer using Microsoft to maintain accurate, up-to-date files.
- Communicated with floor managers to determine merchandise placement.
- Completed 8-hour OSHA training.
- Inspected product load for accuracy and safely transported it around the warehouse.
- Used equipment such as loaders, hand trucks, forklifts in a safe and efficient manner.
- Moved goods between warehouse locations according to shipment and storage needs.
- Performed inventory cycle counts as needed.
- Operated powered lift trucks, floor sweepers, pallet jacks and forklifts safely and with a 0% incident rate.
- Evaluated operational records and made scheduling adjustments to maximize efficiency.
Cashier/Customer Service Clerk
Food 4 Less
05.2010 - 04.2015
- Provided exceptional customer service by helping customers find specific products, answering questions and offering advice.
- Maximized customer satisfaction by collaborating with customer service team members to resolve diverse issues.
- Reduced errors by reconciling cash drawer before and after each shift.
- Kept check-out lanes clean, neat and well-stocked to project professional appeal to customers.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Greeted customers with enthusiasm and offered immediate and friendly service.
- Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Processed shipments and maintained organized stock shelves.
Office Technician
Unique Designs on a Dime
02.2011 - 08.2013
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Maintained reception area in orderly manner to provide visitors with a positive first impression of the company.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Managed clerical needs of company employees, including copying, faxing and file management.
- Generated shipment invoices, prepared packages and set up courier deliveries for customers.
- Responded to telephone inquiries from clients, vendors and the public.
- Improved communication efficiency as primary liaison for departments, clients and vendors.
Education
High School Diploma -
Opportunities For Learning - Baldwin Park Ii
Pasadena, CA2012
Skills
- Excel spreadsheets
- Detail-oriented
- Organization and efficiency
- Results-driven
- Shipping and receiving
- CPR certified
- Equipment operations
- Materials movement
- Problem solving
- Multitasking and prioritization
Timeline
School Police Officer
Clark County School District, CCSD
08.2023 - 09.2023
Correctional Officer
Stein Psychiatric Hospital
04.2023 - 08.2023
Lead Custodian
Rawson Neal Psychiatric Hospital
06.2021 - 04.2023
Food Technician
William J PeteKnight Veterans Home
12.2015 - 02.2021
Loader/ Reach Truck Operator
Michaels Warehouse Distribution Center
04.2015 - 12.2015
Office Technician
Unique Designs on a Dime
02.2011 - 08.2013
Cashier/Customer Service Clerk
Food 4 Less
05.2010 - 04.2015
High School Diploma -
Opportunities For Learning - Baldwin Park Ii
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