Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHANNON SELPH

Leander

Summary

I am a hardworker experienced in problem solving, service, sales and time management. I have a clean driving record and am cautious when behind the wheel.I enjoy getting to know people and aim to bring happiness to their day. I absolutely LOVE Tiff's Treats and am looking for some "extra dough" I recently met someone that works in the back office of Tiff's Treats who said the owners are very kind and caring. It would be my honor to work for an employer who is held in such high regard by their employees.

Overview

24
24
years of professional experience

Work History

Assistant Branch Manager

A+FCU
Georgetown
07.2023 - Current
  • Supervised branch personnel and operations in absence of branch manager, keeping operations and workflows running smoothly.
  • Trained and mentored highly effective teams to meet corporate service standards.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.

Sales Associate

Kohl's
Leander
06.2018 - Current
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Bagged or packaged purchases and wrapped gifts.
  • Trained new team members in cash register operation, stock procedures, and customer services.

BRANCH MANAGER

Citizens National Bank
Austin
05.2022 - 04.2023
  • Implemented corporate culture through reinforcement of quality service and teamwork
  • Maintained high level of employee morale to minimize turnover and maximize customer satisfaction
  • Directed daily branch operations, leading the team to exceed monthly sales goals
  • Managed direct reports to maximize productivity, efficiency, and potential
  • Coached team to successfully provide solutions and advice to improve client financial well-being
  • Managed organizational and documentation compliance procedures within branch.

SENIOR RELATIONSHIP BANKER

Regions Bank
Austin Area
06.2017 - 05.2022
  • Identified cross-selling opportunities and recommended banking products and services to customers
  • Educated customers on how to use banking products, services, and other financial solutions
  • Analyzed client financial needs, suggested appropriate financial services, and prepared loan applications
  • Utilized marketing tools to proactively reach out to customers and set appointments for periodic financial reviews
  • Created connections and developed rapport with customers to provide personalized service.

PERSONAL BANKER

Regions Bank
Austin Area
10.2016 - 06.2017
  • Introduced new products and services to increase customer engagement.
  • Maintained high level of employee morale to minimize turnover and maximize customer satisfaction.
  • Stayed abreast of products and services, promotions, and other company initiatives.
  • Coached team to successfully provide solutions and advice to improve client financial well-being.

PERSONAL BANKER

Regions Bank
Austin Area
11.2015 - 10.2016
  • Identified cross-selling opportunities and recommended banking products and services to customers.
  • Educated customers on how to use banking products, services, and other financial solutions.
  • Helped clients troubleshoot and resolve issues with ATM machines and online banking services.
  • Assessed client financial situations to develop strategic financial planning solutions.
  • Participated in branch sales meetings and training sessions to stay informed of new banking products and services.

BRANCH OPERATIONS REPRESENTATIVE

Regions Bank
Austin Area
11.2008 - 11.2015
  • Managed organizational and documentation compliance procedures within branch.
  • Enforced branch compliance with audit and regulatory procedures.
  • Apprised executive management of branch activities.
  • Reviewed employee job performance and contribution during performance appraisal.
  • Recruited staff members and oversaw training programs.

TELLER SUPERVISOR

Regions Bank
Austin Area
03.2004 - 11.2008
  • Resolved discrepancies with customer accounts to assist tellers and provide excellent customer service.
  • Kept shifts fully staffed by creating and sending out work schedules to employees.
  • Ordered cash supply to regularly keep register fully stocked for bank needs.
  • Handled training and hiring of new tellers, fostering efficient and knowledgeable employees.
  • Oversaw bank teller performance by reviewing paperwork and documents submitted by employees.

CUSTOMER SERVICE COORDINATOR

Compass Bank
Austin
12.2000 - 03.2004
  • Interacted with customers to quickly handle Followed up with customers to drive satisfaction
  • Managed customer service staff by communicating expectations and monitoring and analyzing results.
  • Balanced cash drawer and maintained full accountability for assigned cash on hand.
  • Completed financial transactions, including deposits, withdrawals, and loan payments.

Education

High School -

El Segundo High School
El Segundo, CA
06.1994

Skills

  • Operations Management
  • Strong Interpersonal Skills
  • Multitasking abilities
  • Customer And Vendor Relations
  • Goals And Performance
  • Sales Expertise
  • Excellent Work Ethic
  • Attention To Detail
  • Excellent Team Leadership
  • Customer engagement

Timeline

Assistant Branch Manager

A+FCU
07.2023 - Current

BRANCH MANAGER

Citizens National Bank
05.2022 - 04.2023

Sales Associate

Kohl's
06.2018 - Current

SENIOR RELATIONSHIP BANKER

Regions Bank
06.2017 - 05.2022

PERSONAL BANKER

Regions Bank
10.2016 - 06.2017

PERSONAL BANKER

Regions Bank
11.2015 - 10.2016

BRANCH OPERATIONS REPRESENTATIVE

Regions Bank
11.2008 - 11.2015

TELLER SUPERVISOR

Regions Bank
03.2004 - 11.2008

CUSTOMER SERVICE COORDINATOR

Compass Bank
12.2000 - 03.2004

High School -

El Segundo High School

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SHANNON SELPH