Shannon Serafine
Largo,FL
Summary
Accomplished Teller Manager at Midflorida Credit Union, adept in operational efficiency and staff management, significantly enhanced team productivity and bank's market position through strategic process improvements and effective staff training. Expert in cash handling and fostering client relationships, demonstrating a results-driven approach with a keen attention to detail.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Teller Manager
Midflorida Credit Union
02.2019 - Current
- Fostered a positive work environment by promoting teamwork, collaboration, and open communication among staff members.
- Pursued new retail and commercial account growth to enhance bank's market position.
- Evaluated employees' performance and offered recommendations for improvement to enhance operations efficiency.
- Developed succession planning strategies by identifying high-potential employees and providing opportunities for growth within the organization.
- Streamlined daily operations by developing and implementing efficient scheduling, task delegation, and performance tracking systems.
Bookkeeper
KCW Drafting
02.2012 - 01.2019
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Posted daily receipts and payments in accordance with corporate protocols.
Teller Supervisor 1
BB&T
08.2001 - 01.2012
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Counted cash drawers and made bank deposits.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Streamlined teller operations for improved accuracy and efficiency in transaction processing.
- Increased team productivity with regular coaching and performance feedback sessions.
Education
Associate of Arts - Paralegal
SPC
St Petersburg FLAssociate of Arts - Paralegal
FMU
Tampa, FL05.2005
Skills
- Customer Service
- Cash handling and management
- Relationship Building
- Operational Efficiency
- Staff Training and Development
- Cash handling expertise
- Workflow Optimization
- Process Improvement
- Team Oversight
- Attention to Detail
- Client Relationship Management
- Risk Assessment
- Staff Management
Certification
Notary
NMLS Registered
Resident Insurance license for credit
Timeline
Teller Manager
Midflorida Credit Union
02.2019 - Current
Bookkeeper
KCW Drafting
02.2012 - 01.2019
Teller Supervisor 1
BB&T
08.2001 - 01.2012
Associate of Arts - Paralegal
SPC
Associate of Arts - Paralegal
FMU
Similar Profiles
Nathan AnthonyNathan Anthony
Teller at MIDFLORIDA Credit UnionTeller at MIDFLORIDA Credit Union
Amy Jo GaborAmy Jo Gabor
Relationship Banker at MIDFLORIDA Credit UnionRelationship Banker at MIDFLORIDA Credit Union
Cristal HernandezCristal Hernandez
Relationship Banker at Midflorida Credit UnionRelationship Banker at Midflorida Credit Union
Jessica BallJessica Ball
Investor Mortgage Servicer at Midflorida Credit UnionInvestor Mortgage Servicer at Midflorida Credit Union
Margaret VaughanMargaret Vaughan
Schoolwide Teacher Assistant at PCSB, Walsingham Oaks SchoolSchoolwide Teacher Assistant at PCSB, Walsingham Oaks School